Recognition and Approvals Advisor
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Edexcel is a Pearson company and is the UK's largest awarding body. We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK, and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.
About the Department:
Edexcel and Pearson put our customers at the heart of everything we do. The Customer Services division want to make this a reality every time we come into contact with our customers. Because our range of products is so varied, we provide services tailored to the unique requirements of our internal and external customers.
Our Customer Services teams:
The Recognition and Approvals function has been established to rationalise these processes across all qualifications, and provide new customers with a responsive and personalised welcome to Edexcel. The Recognition and Approvals Advisor will be required to provide responsive and professional support to customer across a range of essential transactions.
The wider Service Operations team will form Edexcel’s primary back office, customer-facing resource.
The Customer Relations teams will be arranged on a ‘centre range’, regional basis, allowing managers and advisors to build relationships with individual customers and local authorities. Staff in this area will be given end-to-end responsibility for servicing customers across the vast majority of their operational transactions with Edexcel; from entry and registration to eligibility resolution, certification, past records and complaints handling. To reflect the changing nature of the market, individuals will be up-skilled to manage both VQ and GQ transactions across these areas for their centre range. Centre numbers will be split across two roles heading up the Service Operations section.
Onscreen Testing Approvals
GQ Centre Records
Previous Work Experience:
Personal skills, knowledge and attributes
Competencies - Skills, Abilities, and Knowledge:
Edexcel Core Competencies - Managing Self
Additional Competencies (Skills, Abilities and Knowledge) required to perform the role:
Personal Style and Behaviour:
Working Pattern - 37.5 hours per week
This role will close on the 6th January 2017#LI-RC1
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 13, 2018
Job Unposting: Feb 27, 2018
Schedule: Full-time Regular
Req ID: 1802297