A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:
Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
The operational hours of work are shift-based and may be subject to change. These currently set as:
Monday to Friday: 07:00 - 22:00
Saturday: 08:00 - 20:00
Sunday: 08:00 - 19:00
Qualifications and Desirables
*Please note a new immigration system applies to EU, EEA or Swiss citizens applying to work in the UK from 1 January 2021. EU, EEA or Swiss citizens who lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme to continue living and working in the UK after this date. This role does not provide visa sponsorship.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive: