In the role of Resource Optimisation and Planning Manager you will get the opportunity to support the need for growth within our Support Line Services. By working across all Support Line Service functions and bringing your skills and experience in resource planning systems, scheduling and forecasting for a multi-channel support line you will be actively contributing to our ambitions.
To that end, you’ll work to strengthen our resource management activities and respond to the developing requirements of the Support Line Services. This will include reviewing and improving current team practices, supporting the development and embedding of our new workforce management tool (Teleopti); collating and analysing information to prepare high quality schedules, forecasts and reports.
A key objective will be to transfer skills in resource planning with a workforce management system (Teleopti) and workforce performance management best practices throughout the workforce management team. So, you’ll work closely with the Performance Manager to support the development of the systems and procedures needed as well as preparing guidance, facilitating workshops and otherwise supporting teams in developing ways of working within their services to ensure that we are there when people affected by cancer need us.
Such vital and challenging work demands a strong track record in call centre or help line resource management practices and systems as well as a developed understanding of exactly what it means to deliver high quality scheduling and forecasting. You will be required to drive change and improvement, be able to present and communicate information clearly, and have a real `can-do’ approach.
The number of people living with cancer will increase to four million by 2030. Our ambition and 2030 outcomes set out our vision for improving their experience of cancer.
Interviews planned for 8th and 9th May.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.
We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.