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Retention Manager

Contract Type
Education, Media & Communications
North York, ON, M2N 2L7, CAN
Expiry Date
Retention Manager Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are ...

Job Description

Retention Manager


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Retention Manager serves as the Student Services internal and Academic Partners main point of contact, serving as a consultant to a portfolio of University or College level programs. They are required to use their retention expertise in combination with qualitative and quantitative data to drive the necessary changes at an institution to positively impact student retention and the student experience. This person will also be responsible for all the non-student facing elements that go into providing student services for an online program including but not limited to; data transfer, student database upkeep, budgeting and forecasting, cross-functional communication, program material creation and learning management system coordination.

Specific duties and responsibilities include, but are not limited to, the following:

  • Continually analyze program data to understand what is positively or negatively impacting student retention
  • Work with Partnership Director to use data to drive positive change at the Academic Partner
  • Work to understand what motivates each academic partner with a goal of tailoring messages to align.
  • Partner with Coaching Services to meet or exceed student retention program metrics each term.
  • Prepare and present material at internal and external meetings, both in person and virtually.
  • Ensure the Academic Partner sees the value of Student Services and the complexity of the support that is required to maintain an online program.
  • Complete all non-student facing program responsibilities in a timely fashion to ensure. Coaching Services are able to effectively support students.
  • Prepare for and attend on site strategy meetings with the Academic Partner.
  • Reconcile student enrollment numbers in a timely fashion and complete the required forms.
  • Confer with faculty, program directors, campus counselors and administrators to help resolve students' academic and administrative problems.
  • Launch new programs as needed, ensuring they align with Student Services best practices.
  • Follow all process and timeline expectations for data entry and data management in the student database.
  • Partner with Coaching services to ensure accurate annual budgeting.
  • Work with Coaching Services to ensure accurate biweekly forecasting is maintained.
  • Work with the internal team to identify opportunities to improve on student experience and outcomes.
  • Serve as a consultant to our partners, look to understand the root cause of issues so the right solution can be implements.
  • Identify areas where the scope of service may exceed our norm and work with Associate Director to determine how to proceed.
  • Other duties as assigned.



  • Master’s Degree preferred.
  • Minimum of 3 years previous Higher Education Administration or Student Services work experience desired.
  • Proven ability to influence change.
  • Strong ability to multitask.
  • Excellent oral and written communication skills.

Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Primary Location: CA-ON-North York

Work Locations: CA-Toronto-105 Gordon Baker 105 Gordon Baker Rd North York M2H 3P8

Job: General Business Operations

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 3, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1802384