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Sales Operations and Business Intelligence Manager

Reference
JREQ086667
Contract Type
Permanent
Sector
Banking & Finance, IT, Management, Sales
Location
London
Salary
Competitive
Expiry Date
22/08/2017
This position partners with the sales organization define and execute on sales effectiveness initiatives, process improvements and analyze sales performance metrics to support Leadership decision making.

Job Description

Description

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Business Unit: 

Reuters, the news and media division of Thomson Reuters, is the world’s largest international multimedia news provider, reaching more than one billion people every day. Over 2,500 journalists in nearly 200 locations around the globe deliver unparalleled international and national news coverage in 16 languages with speed, impartiality and insight to professionals via Thomson Reuters desktops, the world’s media organizations and directly to consumers on Reuters.com. Reuters stays true to the letter and spirit of the Thomson Reuters Trust Principles, ensuring independence, integrity and freedom from bias.

Position Title: Sales Operations and Business Intelligence Manager 

Role Summary: 

 

Major Responsibilities / Accountabilities: 

Sales Process

  • Identify and Operationalize Sales Process best practices and operating rhythm – such as Customer Relationship Management (CRM) adoption, account planning, forecasting etc.
  • Manage the maintenance of the Thomson Reuters Unified Sales Tool (TRUST – Salesforce.com) and identify enhancements needed to support sales processes, customer insights and feedback capture, forecasting and pipeline management needs 
  • Improve data quality in TRUST- Coordinate, manage, lead data cleansing initiative. Collaborate with Customer Data Management team and develop reports and processes to continuously monitor data quality 
  • Subject matter expert on sales processes and capability tools – collaborating and supporting global sales team
  • Responsible for the development and implementation of new processes and procedures – partnering with Sales team, Order Management and Global Customer Operations team to improve Sales workflow, simplify administrative processes and improve customer insights
  • Assists in the execution and administration of the sales compensation plans and special incentives (such as sales campaigns)
  • Identifies industry and Thomson Reuters best practices and technologies for field sales force management and coordinating implementation these practices as appropriate 
  • Representing Media business within wider Thomson Reuters Operations meetings/steering committees to understand changes and impact to Media and advice
  • Provide support to other functional areas such as Marketing, Commercial Policy, Service, Product, Global Customer Operations etc.

 

Sales Performance Analysis 

  • Identify and analyze sales performance metrics for Agency Global Sales team
  • Provide business intelligence and analytics to senior sales management and global sales teams to bring insight into performance metrics, such as: Target achievement, Forecast accuracy, Pipeline creation / coverage, Win / Loss trends, Product Performance and TRUST usage
  • Utilize advanced MS Excel features to assist in analysis of data and presentation of results (vLookup, Pivot Tables, complex formulas, charting, data visualization)
  • Develop reports to capture customer insights, feedback and trends using TRUST 
  • Define operating rhythm for KPIs reviews
  • Leads, motivates, coaches and develops Sales Support team

 

Key Relationships: 

 

  • Global Agency Sales Team, Sales Leadership Team, Global Customer Operations, Customer Admin, Customer Data Management team, Cross-SBUs Sales Enablement and Sales Process Specialists

 

Qualifications

Essential Skills and Experience: 

  • Very strong analytical skills AND interpersonal skills
  • Exceptional Excel and PowerPoint skills
  • Salesforce.com knowledge, including user admin, custom objects, etc
  • Sales Process Management, Sales Enablement Tools
  • Project Management
  • Self-starter and problem solver
  • Motivating and managing in a fast paced environment 
  • People Management
  • Experience of working in a matrix environment and multiple stakeholder groups from different functions within a business.
  • Managing senior stakeholder relationships and diverse virtual teams across a variety of locations.

 

Desired Skills and Experience: 

  • Data visualization tools knowledge preferred – such as Tableau
  • Experience working with international sales team and a matrix environment

Education/ Certifications: 

  • University/college degree required or equivalent experience.
  • Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvement.
  • Work experience using and analyzing qualitative and quantitative data.

 

Reuters, the news and media division of Thomson Reuters, is the world’s largest independent multimedia news provider, reaching more than one billion people every day. Over 2,500 journalists in nearly 200 locations around the globe deliver unparalleled international and national news coverage in 16 languages with speed, impartiality and insight to professionals via Thomson Reuters desktops, the world’s media organizations and directly to consumers on Reuters.com. Reuters stays true to the letter and spirit of the Thomson Reuters Trust Principles, ensuring independence, integrity and freedom from bias.

NB: Flexible working options will be considered as part of this application. E.g. Job shares

If you believe you can bring something special to this role, we want to hear from you. You may have a non-traditional career path, education or background. If you meet the minimum qualifications for the role, let us know in a cover letter with your application. Reuters depends on diversity of thought and you could be just what we need. 

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com