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Sales Operations Specialist

Reference
1805693
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Irving, TX, 75062, USA
Expiry Date
30/04/2018
Sales Operations Specialist Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lesson...

Job Description

Sales Operations Specialist

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

As a Sales Operations Specialist in Irving, Texas you will be part of a team providing support to the Learning Services Sales Organization in specific states and markets across the United States.

We are looking for a highly organized, efficient self-starter who will partner with Account Executives to provide outstanding customer service, information, explanations, and other assistance as required. Requests come in via telephone and email. You will approach each task with a keen attention to detail while maintaining the ability to understand the bigger picture and how the details contribute to the larger goal. You are self-directed when you need to be, and demonstrate the thoughtfulness and maturity to recognize when to take the initiative and when to consult with your team.

Preference will be given to candidates that are able to handle multiple projects simultaneously and operate in an often demanding work environment.

Responsibilities include, but not limited to:

  • Quote Creation: Create or manipulate quotes using SalesForce and Microsoft Excel adhering to all Finance, Business and System policies.
  • Sample Orders for Customers: Keying sample orders for our Sales to be delivered to customers for their review.
  • Project Management: Manage quote, sample, folder creation or other types of projects for your sales teams to ensure that deadlines and high quality demands are met.
  • Respond to customer phone calls and emails; act as an agent of the Sales team to facilitate requests or solve escalated issues, liaison with internal teams including Customer Service to ensure that purchase orders are efficiently processed and resolve any issues.
  • Marketing folder and binder creation: Create, assemble, package and ship marketing and product folders and binders to support sales campaigns for our sales markets. Involves printing, making copies, assembly, packing, and shipping.
  • Review escalated scenarios or issues, use systems and other resources to identify the scope of the issue, determine solutions and, provide direction to other groups, as appropriate, to resolve.
  • Compile informational analysis and database projects as needed.
  • Demonstrate teamwork, dedication, and a commitment to excellence.
  • Interact with all levels of management; communicate effectively via email and verbally.

Qualifications

  • 2-3 years of customer service experience and/or sales operations/admin related experience preferred.
  • Outstanding communication skills including verbal, written, and active listening.
  • Strong organizational skills with an ability to set priorities, meet critical deadlines, juggle projects, and produce high quality and accurate work under time constraints.
  • A strong sense of urgency in undertaking execution of tasks, and an impressive ability to think ahead and be proactive and, show initiative.
  • Able to problem solve through thorough research and analytical skills.
  • Microsoft Excel skills are required.
  • Salesforce, Google suite, SAP and Oracle experience is highly preferred
  • Must be detailed oriented both in your work and communication.
  • Must be able to lift and move boxes weighing at least 35 lbs.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-Irving

Work Locations: US-TX-Irving-6025 Commerce 6025 Commerce Dr Gateway Business Center Irving 75063

Job: Sales

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 5, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1805693

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.