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Scoring Support Admin, Temporary

Reference
1800715
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Austin, TX, 78769, USA
Expiry Date
28/02/2018
Scoring Support Admin, Temporary Description Overall Functions and Responsibilities Take ?inbound ?phone ?calls, ?make ?outbound ?phone ?calls, ?monitor ?and ?respond ?to ?email communications, ?Create/Log ?employee ?intera...

Job Description

Scoring Support Admin, Temporary

Description

Overall Functions and Responsibilities

Take ​inbound ​phone ​calls, ​make ​outbound ​phone ​calls, ​monitor ​and ​respond ​to ​email communications, ​Create/Log ​employee ​interactions ​via ​ServiceNow ​ticketing ​system.

Field ​employee benefit ​questions. ​Investigate ​potential ​issues, ​explain ​or

interpret ​employee ​payments.

Provide knowledgeable responses to inquiries in a courteous and professional manner.

Run daily reports based on project needs.

Provide complete documentation of issues handled.

Perform other related duties as assigned.

Working Conditions

Office ​environment ​- ​ability ​to ​sit ​for ​long ​periods ​of ​time ​is ​necessary.

Remote ​management ​- ​must ​be ​comfortable ​with ​video ​conferencing ​and

phone/chat/email ​for ​job ​training ​and ​guidance.

Schedule - Monday-Friday ​8AM-5PM; ​hours ​subject ​to ​change ​during ​peak ​season; ​must ​have ​a flexible ​schedule ​to ​adapt ​to ​business ​needs ​when ​they ​occur. ​This ​may ​include extended ​weekday ​hours ​and ​occasional ​weekends.

Qualifications

Education, Skills and Knowledge

Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience

Strong technical skills and/or experience with Microsoft Office applications, especially Excel.

Must have excellent English oral and writing skills.

Strong communication, interpersonal and organizational skills are required.

Adherence ​to ​confidentiality ​and ​nondisclosure ​requirements.

Ability ​to ​multi-task ​and ​demonstrate ​time-management ​in ​a ​fast ​paced ​environment.

Basic Purpose and Objectives

Oversee and assist employees with questions about paid time off, timecards and other administrative tasks.

Organizational Relationships

Reports to:Scoring Manager (Primary) and Director, Scoring and Business Operations (Secondary)

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-Austin

Work Locations: US-TX-Austin-400 Center Ridge 400 Center Ridge Drive TechRidge Three.2 - Suite 100 Austin 78753

Job: Customer Service

Organization: Assessments School

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Jan 20, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1800715