Have you got experience of using your analytical skills to improving and redesigning customer facing services? Are you looking for a fresh challenge that will make a significant difference to people living with cancer? If so, we’d love to hear from you.
About the Role
Macmillan is looking for two experienced Senior Business Improvement Analysts to support a range of highly impactful organisation wide transformation programmes and projects, as well as actively contribute to our continuous improvement activity.
The role will require you to use strong evaluation skills when collecting data and information, from multiple sources, and turning the findings into credible efficient and effective operational recommendations. You will be encouraged to continually consider and suggest opportunities to automate, streamline or change working practices; which will ultimately reduce duplication of activity and points of failure.
You will also require an understanding of the requirements of redesigning and implementing a Target Operating Model by providing the relevant process and organisation design support to enable this.
This role involves travelling within the UK. The extent of this will be based on business need.
It is critical that you will bring significant process engineering and service improvement experience, including the ability to develop business requirements (alongside the product/business owner) which will ultimately translate into technology needs. You will also need to demonstrate how you have delivered improvements to customer facing services ideally as part of operating model transformation programmes.
You will have excellent stakeholder management skills and be comfortable at navigating multi-disciplined, operational, project and programme teams.
You will either work within a defined programme/project team or autonomously. Therefore, this role will appeal to you if you are self-motivated and like to work flexibly; potentially prioritising multiple work packages at any given time.
Lean Green Belt expertise or equivalent, is required.
At Macmillan, our ambition is 'to help everyone with cancer live life as fully as they can' from the point of diagnosis onwards by providing them with emotional, practical and financial support. We are here to support people when they need our help the most in ways that are most beneficial to them.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We are committed to diverse and inclusive hiring, reflecting the diverse nature of our society.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.
We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.