Senior Business Support Officer
Inspection and Improvement Directorate
Grade: B2 APT
Section 1: Job description
Ofsted is the Office for Standards in Education, Children's Services and Skills. We inspect and regulate services that care for children and young people, and services providing education and skills for learners of all ages.
Every week, we carry out hundreds of inspections and regulatory visits throughout England and publish the results online. We also report on standards across the country and are accountable directly to Parliament. Ofsted's inspections are independent and impartial.
The Inspection and Improvement Directorate is responsible for delivering timely and high quality inspections in all institutions that Ofsted regulates and inspects, and ensuring there are consistent standards across remits. It is also responsible for developing high quality inspectors, ensuring they are used to best effect on inspections, and supporting and promoting improvement in those services inspected and regulated.
This role sits in the Regional Support Team, which is part of the Inspection and Improvement Directorate. The team is responsible for providing high quality support to the regions to ensure the smooth running of the inspection programme; optimising quality and value for money from the contracted services of Ofsted Inspectors; and ensuring continuous improvement in regional ways of working.
Reporting to the Regional Business Manager the post holder has responsibility in their region for developing and overseeing the delivery of regional operational processes across all remits, managing inspector data and processes and monitoring the quality and performance of the Inspector workforce. The post holder will have oversight of the operational training delivery of the contracted inspector workforce and will manage incoming and outgoing communications with inspectors. They will also line manage a team of business support staff.
The key accountabilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties commensurate with the B2 grade as required.
- Oversee the effective delivery of routine operations within the region across all remits, including the correspondence, quality assurance and complaints processes. Act as the escalation point for complex issues and ensure that key performance indicators are met.
- Undertake regional improvement project work as required by the region and working in consultation with stakeholders. This includes design and development and implementation of efficient and effective operational processes.
- Management and validation of inspector data and processes, ensuring that information is accurate, up to date and that any issues are resolved or escalated appropriately.
- Monitor the quality of the regional inspector workforce, liaising with Senior regional inspectors and other internal stakeholders to address workforce development concerns. Develop processes to maintain data around inspector quality and training, ensuring that actions taken are appropriately logged and tracked.
- Oversee communications with inspectors, acting as an escalation point for complex queries and providing advice, guidance and support to other team members. Ensure that high standards of customer care are consistently achieved through the way in which the team's functions are carried out.
- Work with the Regional Business Manager and internal stakeholders to facilitate scheduling changes and ensure a smooth uninterrupted delivery of the inspection programme.
- To line manage and develop the team in a positive and proactive way, to ensure a highly efficient and effective service is maintained.
- Develop and support cross team working with a wide range of internal stakeholders to ensure the effective management of regional business operations and drive forward continuous business improvement.
- To contribute to the wider work of the Regional Support Team as required.
- To work in accordance with Ofsted's policies and procedures.
- To lead by example and uphold and embody our values at all times, ensuring the protection of children and learners is paramount.
- To contribute to organisational development initiatives as required.
- To adhere to responsibilities under health and safety legislation and policies.
- To demonstrate a positive commitment to equalities and diversity.
- To contribute to building a "One Ofsted" culture.
- To ensure the safeguarding of children and students is paramount and at all times lead by example. Demonstrating and embedding Ofsted's core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do.