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Senior Client Services Manager

Reference
6136
Contract Type
Permanent
Sector
Charity
Location
London
Salary
£46,000 To:£52,000
Expiry Date
02/07/2018
Are you an experienced Client Services Manager who thrives off delivering a best in class service to your clients and looking for your next challenge?

Job Description

Are you currently working in an agency or in-house Creative Services department and passionate about running a strong account management team? Would you like to use your skills to help millions of people affected by cancer across the UK?

Our Creative Services department has grown over time and is now ready for an account management team to help improve the quality of briefs as well as continue to drive outstanding creative solutions. We believe this new account management team will make it easier for the organisation to access our expertise.

We’re looking for an experienced Senior Client Services Manager to work closely with the Head of Creative Services to establish and embed account management processes into the team and across Macmillan. The team managed by this role has four roles in it (2 x Account Managers, 1 x Account Executive and a Traffic Manager), three of which are direct reports.

We want a motivated professional who can help us set up this new team bringing with them best practice ways of working and processes. You’ll be passionate about building a culture of excellence, creativity, trust and positivity whilst living and breathing the Macmillan behaviours and delivering our experience principles.

This role will be accountable for ensuring all work is delivered on time and to the highest standard by partnering with and supporting the organisation with their work to be done by the in-house team. This team will build robust project plans and help to improve forward planning which in turn will drive efficiency and improve productivity.

The introduction of this new team coincides with the launch of our refreshed brand strategy and identity, this team will play a pivotal role in ensuring all briefs and creative aligns with our strategy and delivers on our identity. Excellent creative suppliers are also vital in helping us achieve creative excellence and this role will lead on updating our Creative PSL to ensure we are only working with the best freelancers and agencies.

You’ll be working within the Brand Division and in the Creative Services Department. This senior role will be collaborating with a wide variety of stakeholders across the whole organisation as well as external suppliers. The role is varied and will be fast paced, but we do know that whatever you’re doing, you’ll be working to strengthen our position as the leading cancer support charity in the UK.

We are looking for someone who is an excellent communicator, extremely well organised and a calm presence in a busy creative environment! If this sounds like you please apply for this exciting opportunity.

What can we offer you?
We commit to actively developing you and offer benefits including a 34.5-hour week (with an early finish on Fridays), private medical insurance, life insurance, pension, childcare vouchers, generous annual leave, and interest free loans for season ticket and gym membership.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.