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Senior Content Delivery Manager

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Senior Content Delivery Manager Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop le...

Job Description

Senior Content Delivery Manager


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

About the team

The Content Delivery team is a team of 11 highly driven delivery and supplier management professionals. We support the delivery of publishing programmes across the whole of Pearson's UK Learning Services department, which encompasses primary, secondary and FE markets.

The products the Learning Services department produces range from textbooks to interactive digital content and support UK schools and colleges across a wide range of subjects, including primary literacy, modern foreign languages, maths, science, and vocational subjects, such as engineering and adult care.

The Content Delivery team is a very busy team with lots of exciting challenges, opportunities to develop skills and competencies, and the chance to innovate and make real change to the department’s ways of working. We are a team of highly engaged individuals, passionate about delivering high quality educational resources to schools and colleges to support teachers and students in getting the best outcomes possible and to make progress in their lives through learning.

About the role

The Senior Content Delivery Manager role reports to the Head of Supplier Management & Delivery, forming the management team of 3, alongside a second Senior Content Delivery Manager. With line management responsibility for up to 4 Content Delivery Managers, this role provides a great opportunity for a line manager to develop their leadership skills. Working in this management team, the role will strategise and plan, with the business’s goals clearly in mind. Responsibilities include implementation of a crucial outsourcing strategy and standardising operations across the Learning Services department. This provides fantastic opportunities for developing high-level communication and influencing skills as the role collaborates with colleagues at all levels across the department, including senior management.

The role is very varied, and fast paced. There is a balance of mid to long-term planning reacting quickly to live and urgent issues.

A typical day

On a typical day, you could be carrying out any number of the following kinds of activities:

  • Trouble shooting an issue that has arisen on a project.
  • Planning the implementation and training of a new system being rolled out from the centre.
  • Working with a line report on their development plan and / or reviewing progress against their goals
  • Contributing to one of the variety of divisional governance and operational meetings
  • Supporting a line report with an urgent project issue, taking either a coaching or a directive approach as appropriate to help guide them towards solutions
  • Giving feedback to a supplier about their performance, including delivering difficult feedback
  • Connecting with cross-functional colleagues on a departmental business improvement initiative. This could be related to documentation, systems and processes, quality control, reporting and operations, financial controls, or a newly identified opportunity
  • Working within the management team to strategise and plan the team’s activity.
  • Manage the unexpected.


Who we're looking for

  • Are you a line manager looking to develop your leadership skills?
  • Do you have experience of supplier management?
  • Can you influence and negotiate, at all levels?
  • Do you cope well working with uncertainty?
  • Do you enjoy developing operational strategy?
  • Are you good at prioritising and reprioritising due to a constantly changing picture.
  • Do you enjoy having variety and opportunity.
  • Whether you're an introvert or an extrovert, you will excel in this role if you enjoy leading people and using your people skills to engage, influence and drive the work of teams.
  • You have probably had at least one with line management responsibility and are keen to develop your leadership skills.
  • We don't need you to have worked in publishing or education, but an interest in this area would be desirable. Experience of supplier management and / or project or programme management would be useful.


  • Project Management qualification - generic or specific
  • CIPs level 4 and above
  • Other Procurement qualification.

What you will get from working for us

We are keen to offer learning and development to help you progress your career to the next level. Working for Pearson will open up a wide range of career progression routes, including into qualification development, assessment, operations, technology, procurement, supplier management, and more. As a global education business with an outstanding reputation, a role within Pearson will provide you with the skills to progress your career to the next level and beyond.


Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Project/Programme Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 8, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1812014

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.