Senior Customer Service Representative-Major Accounts
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
This role will ensure customer satisfaction for all aspects of the customer relationship, for one or more major or key accounts. This role must deliver services and information to customers in a professional, accurate and timely manner via a variety of communication channels while utilizing multiple computer applications. This role may also be expected to generate progress reports, attend Business Unit Sales meetings, and/or meet with customers at their place of business.
Bachelor’s degree (B.A.) or equivalent from a four-year College or University; or one to two years related experience and/or training. Equivalent combination of education and experience. Previous experience in the educational field is a plus but not required.
Required to have a proven high level of understanding of department policies and procedures in addition to an ongoing display of strong decision-making priority-setting skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important.
Reliable attendance and punctuality is critical to successful performance in this role.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-AZ-Chandler
Other Locations US-IN-Indianapolis
Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jan 28, 2018
Job Unposting: Feb 17, 2018
Schedule: Full-time Regular
Req ID: 1801362