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Senior Executive Officer, Consumer Policy

Contract Type
Flexible Hours, Part-Time, Permanent
Public Sector
London, Glasgow, Manchester, Birmingham, Bristol, York
£41,011 - £49,091 (London) £37,151 - £45,224 (Regional)
Expiry Date
We’re searching for an enthusiastic and high-performing Senior Executive to join our Consumer Policy team.

Job Description


If you’re keen to develop your policy skills in a challenging and diverse regulatory environment, you could be just who we’re looking for. 

This is an exciting time in the rail industry with many changes on the horizon. These changes include improvements to the accessibility of the railway for disabled people and rail users that require assistance to travel. This job presents the opportunity to play a key role in our work to bring greater quality, consistency and reliability to the assistance available for disabled passengers. 

ORR is currently consulting on proposals to change the Disabled People's Protection Policy (DPPP) Guidance for train and station operators on how to write their policies for helping disabled people to travel by rail. You will support the Senior Consumer Policy Manager in taking account of consultation responses to finalise the revised DPPP guidance, communicating those changes to rail users, train and station operators and other interested parties and working to ensure the changes are successfully implemented. You will be responsible for leading on the approvals process for revised Disabled People’s Protection Policies, working with external stakeholders. 

Your well-developed communication skills will help you present ideas and proposals to senior figures within ORR and establish productive stakeholder relationships with both internal colleagues and external stakeholders. 

An awareness and interest in compliance and enforcement processes will enable you to ensure rail companies meet their regulatory obligations, and recommend whether action is needed to ensure that the correct procedures are followed. 

The work of the Consumer Policy team is high profile and varied. You will also have the opportunity to learn about the different functions in ORR’s Consumer Policy portfolio and flexibility; as the team is relatively small, resilience and adaptability may be required as you are asked to work across them from time to time in support of priority areas. 

Whilst no previous experience in rail is necessary, to be successful in your application it is likely that you will have a background in policy, a knowledge of regulatory compliance and enforcement, and a track record of adapting to the needs of a small team. Experience of disabled peoples’ issues is also an advantage.