Senior Incident Manager
Learner at the heart
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.
We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.
Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
We're investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world.
Across the world we believe strength and success comes from diversity in our people - all qualified applicants are encouraged to apply. In the US, Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.
Our Technology team provides the essential digital infrastructure that underpins Pearson’s global portfolio of products and platforms. We have open and collaborative teams in place working to build efficient global platforms and scaling digital products to reach hundreds of millions of learners around the world, while delivering elastic, secure, data-driven services.
The Technology team also drives and coordinates how we work with technology partners to establish Pearson as a destination for innovation in education. Our aim is to ensure that our customers have access to more products and learning solutions in more regions while continually offering a high-quality user experience.
About Technology Operations
Technology Operations oversees the design, build and operation of the infrastructure that underpins and runs all technology within Pearson. The team also ensures Pearson’s core services perform at a world-class level for both customers and the business, and that our employees have access to the technology support services they need to carry out their work every day.
The team covers: Service Operations | Continuous Improvement | Cloud Infrastructure | Communications Technology | End User Services | Application Management Services
About Service Operations and Control
About the job
The Senior Incident Manager is responsible for executing the Incident Management process for technology to support the business globally. This position is focused primarily on directing and coordinating service restoration when a production incident occurs. The Senior Incident Manager will act as lead on multiple incidents through the deployment of existing Incident Managers whilst ensuring the underlying causes of incidents are addressed and driving operational stability. Responsible for mobilising Incident Managers and resolver teams and coordinating their activities to drive and manage the efficient resolution of daily IT-related incidents that impact the Global Pearson Business.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Primary Location: GB-GB-London
Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 6, 2019
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1914084
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.