Senior IT Service Design Manager

Contract Type
Newcastle upon Tyne
Expiry Date
25/05/2022 12:16:00
DWP. Digital with Purpose. Senior IT Service Design Manager: up to £59,589 per annum, 27+% pension and flexible working

Job Description

DWP. Digital with Purpose.

🚀 Passionate about Service Management, in particular Service Design?

🚀 Are you experienced in service management and service operation with expertise in design?

🚀 Want to utilise your management level skills in a delivery focused environment with multi-disciplinary teams?

🚀 Are you someone unafraid to challenge the status quo, provide ideas, think outside the box and knows what it takes to deliver a quality service?

🚀 Do you thrive working to demanding deadlines whilst ensuring quality?

🚀 Do you want flexible working, 60% home working as part of a hybrid model and a pension worth over 27%?

Does that sound like you? YES! Then click apply today, we'd love to hear from you

Delivery World-Class Products.

This is a fantastic opportunity to join DWP's Service Operations Design and Transition team. We are embarking on a journey - The remit of the team is evolving and we are looking for talented individuals who can help shape the future operating model and bring together large amounts of data to produce clear and robust service designs.

We need a talented Senior IT Service Design Manager to work closely with teams in design, architecture and various Service Operations.

Someone who will ensure that our services meet business and service needs. This is paramount, as you will be laying the foundations for live service.

Facilitating the use of IT Service Design and Transition processes for Digital, you will be working between different programmes and functions with varied demands and service levels.

Participation and the sharing of ideas is going to be key for you to enable advanced planning in building strategies to standardise & automate. We want you to encourage shift left activities.

Details. Wages. Perks.

You'll join our team based at our digital hub in Newcastle.

In return for your skills, we offer salary up to £59,589 per annum.

We have all the tools and tech we need to enable our people to work flexibly, on a hybrid model, with home working about 60% of the time.

You'll be eligible for a brilliant civil service pension with employer contributions worth 27.9%. For a starting salary of £59,000, for example, that would mean DWP put over £16,000 in your pension pot each year.

You also get a generous leave package starting at 26 days, rising over time to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

  • Family-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket
  • Sports and social activities
  • Working in an award-winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for further information and to start an application on Civil Service Jobs.