DWP. Digital with Purpose.
We are looking for a Senior IT Service Manager join our community of experts in DWP Digital.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support some of the most vulnerable people in our society.
We're driving a once-in-a-generation transformation of government services used by millions of people. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions.
The DWP products and services we maintain and modernise will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
Delivery. Work. Projects.
Based across six Digital Hubs, our diverse, dynamic teams have a clear mission to transform the way DWP delivers customer facing services.
We manage numerous major services, covering the movement, storage, creation, transition and transformation of data and documents, as well as the provision of one of the largest contact centre environments in Europe.
Our challenge is to operate resilient and stable services whilst optimising the citizen experience across them all.
In this varied role you'll be working with stakeholders to improve services and output. You'll be managing and forecasting budgets, producing MI and finance reports, ensuring security and monitoring the ITHC across all services, supporting the core activities across the Digital Channels service management team.
What skills, knowledge and experience will you need?
Details. Wages. Perks.
You'll join us in one of our brilliant digital hubs, in your choice of Blackpool, Manchester, Newcastle or Sheffield.
We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with around 60% home working.
In return for your skills, we offer a competitive salary of up to £40,666.
You'll be eligible for a brilliant civil service pension with employer contributions worth over 27%.
You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.
We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for more information and to start your application.