Senior IT Service Manager  

Contract Type
Expiry Date
04/07/2022 13:47:00
Senior IT Service Manager: Up to £40,666, 27% pension and great work life balance. Help us improve IT services, and analyse and resolve complex issues that mean DWP's end users can access the products and services they need.??

Job Description

  • Are you an experienced IT Service Manager? 
  • Do you have experience of leading teams?

Pay up to £40,666, plus 27% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.  

DWP. Digital with Purpose.  

This is a great opportunity to join our community of experts at DWP Digital as a Senior IT Service Manager.  

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.  

Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects.  

You'll be working within our brilliant Technology Services function who provide the foundations upon which digital services for DWP are developed and operate. 

Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape.

What skills, knowledge and experience will you need?  

  • Previous experience of IT Service Management.
  • Demonstrable experience of independently supporting and maintaining Products and Services.
  • Displays detailed knowledge and understanding of Digital Products and Services especially the creation of Service Now reports and Hardware Asset management.
  • Proven track record of implementation, negotiation, and delivery with stakeholders at all levels.
  • Competent with using excel at an advanced level user to manipulate and interrogate data and an ability to deconstruct information into smaller categories to draw sound conclusions.
  • Proven track record of successful supplier management - engagement, performance review, reporting, decision making, examples of driving improvements.

Details. Wages. Perks.  

You'll join us in one of our brilliant digital hubs, in your choice of Blackpool or Manchester

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with around 60% home working.  

In return for your skills, we offer a competitive salary of up to £40,666.

You'll be eligible for a brilliant civil service pension with employer contributions worth over 27%.  

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.  

We also have a broad benefits package built around your work-life balance which includes:  

  • Flexible working, flexi hours and flexi days 
  • Hybrid working: some time in a hub with the team, some time at home  
  • Family-friendly policies  
  • Time off volunteering and charitable giving  
  • Bring your authentic self to work with 'I Can Be Me in DWP'  
  • Discounts and savings on shopping, fun days out and more  
  • Interest-free loans to buy a bike or a season ticket 
  • Sports and social activities  
  • Working in an award-winning environment and culture  
  • Professional development, coaching, mentoring and career progression opportunities.  

Click 'Apply' for more information and to start an application on Civil Service Jobs.