Senior Program Coordinator
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Candidate Relations Coordinator to join our team based in Bloomington, MN.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
The Senior Program Coordinator is responsible to ensure operational continuity of client testing programs. The incumbent deals with any ambiguity and incidents around the clients’ tests and acts as an escalation point for candidate issues and problems. The Senior Program Coordinator also takes responsibility to provide accurate client information to call center agents and to provide program information to clients periodically.
SCOPE AND IMPACT OF JOB
Working closely with the contact center and other functional departments, the Senior Program Coordinator works as the primary operational client contact, as the knowledge expert for the contact center and as the information source for other related functional departments.
PRIMARY RESPONSIBILITIES(Listed in order of importance with estimated amount of time spent on each task)
Program and Client Service
Call Center Support
Skills, Knowledge, and Abilities:
Education and Experience:
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-MN-Bloomington
Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437
Job: Customer Service
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 11, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1810087
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled