Senior User Experience Researcher
At Pearson, we have a once in a generation opportunity to transform teaching & learning to prepare people for a changing economy. The educational ecosystem is changing at a ferocious pace. Our company is changing rapidly. We no longer have the luxury of waiting to see how the market will change; we need to operate differently. Learners today are preparing to enter a world of work in which the skills required for employment are rapidly changing. Lifelong learning & ongoing re-skilling will become a reality for most.
In addition - Technology has changed our expectations of how we live, work, communicate. Learners expect education to be engaging and inspiring. They expect digital learning to be as responsive, fast and effective as the other apps in their pocket - Facebook, iTunes. They expect to have access to learning anytime, anyplace, any device and get help when they need it - Consumer Grade
One of biggest investments is in a new digital platform - the Global Learning Platform - which will fundamentally change the way we design, develop and deliver learning experiences, enabling new business models. Pearson’s Global Learning Platform will provide engaging, responsive, and personalized learning experiences to students everywhere.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
Pearson has an opportunity available within the Global Learning Platform program as a Senior User Experience Researcher
The User Experience Researcher is responsible for bringing the user’s voice to our strategic product development efforts at Pearson Higher Education, and is considered the resident subject matter expert on our user’s needs, goals, motivations and desires. As Senior User Experience Researcher, and as an embedded and invested member of our product design teams, you will collaborate with a wide range of stakeholders. This role requires the Senior Researcher have a high level of competency to work with little guidance or instruction on UX processes and methodologies and the ability to respond appropriately and successfully to challenges.You willwork with stakeholders to scope projects and develop research roadmaps. Your primary responsibilities are designing, conducting, analyzing, and reporting on user-centered design research for a range of higher education products.
Contribute as a member of a team that solves user problems through User Centered Design process.
Drives product UX Research effort, recommend appropriate methodologies depending on research objectives.
Ability to manage multiple projects concurrently and supervise remote unmoderated studies
Consults with designers, product managers, developers, prototypers and other team members to design, script, conduct and report user research that delivers appropriate and timely insights to the product design process.
Work with project business representatives and team members to test concepts and requirements using heuristic/qualitative/quantitative methods.
Interprets results, and data to identify UX issues and incorporates research from other groups; analytics, customer support and NPS scores to triangulate results.
Communicates results and recommendations in a timely and easily consumable format.
Continually strive to improve our research and design process to deliver better output.
Collaborate with other teams to measure our effectiveness in both user experience improvements and learner outcomes.
Mentors junior staff and interns.
-MA/MS degree in Human Computer Interaction, Human Factors, Cognitive or Experimental
Psychology, or a related field. A minimum of five (5) years of directly related work experience in
collecting user data for online interfaces in a consumer facing or enterprise organization.
-Five (5) years direct experience with user experience research methodologies such as card
sorting, usability testing, ethnographic research, customer interviews, journey mapping, task
analysis, surveys and focus groups.
-Five (5) or more years of experience as a usability test facilitator/moderator, with a demonstrated
professional demeanor and an ability to put research participants at ease.
-Test method selection, experimental design, participant recruiting management, screener creation,
moderating (contextual inquiry, usability testing, participatory design, card sorting, focus groups
etc) surveys, online moderation, diary studies, ethnography, statistical/quantitative/qualitative
analysis, persona development, site analytics, reporting and presentations (verbal and written).
-Excellent knowledge of user-centered design methods and best practices.
-Work well in a fast-paced environment with iterative design process.
-Independent self-starter with strong project management skills.
-Expertise preparing and making formal presentations/reviews.
-Experience participating in multi-disciplinary teams, driving the research agenda, and conducting
user experience research within an agile development process.
-Experience conducting mobile research (smart phones/tablets/native apps/online mobile sites).
-Knowledge of online data analytics, site analytics and online panel proctoring a plus.
-Knowledge of accessibility guidelines a plus#LI-TM
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-MA-Boston
Work Locations: US-MA-Boston-501 Boylston 501 Boylston St Boston 02116
Organization: Global Product
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 21, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1803178