Service Development Manager
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The HE Service Delivery team is a dynamic, agile team supporting all parts of our UK Higher Education and International Qualifications business to identify and win opportunities to deliver services and products that support teaching and learning in a blended or online environment. In 2017, the team will be supporting revenue targets in excess of £17m.
These products and services include, but are not limited to:
The Service Development team is one of four teams within Service Delivery. Its remit is to design and develop new services, as well as continuously improve existing services, to meet universities’ needs, reflecting the UK HE market’s rapidly changing context and in alignment with Pearson UK HE business priorities. It also offers expertise in product lifecycle practice & tools, customer/partner engagement, and impact evaluation & analytics to support product and service development in all parts of the UK HE business. We pride ourselves on collaborating closely with the UK HE community and working with them so that our products and services are developed in an agile and collaborative way to be customer/learner centric, impactful and profitable.
The Service Development Manager’s role is to confidently design and develop services that meet our customers’ and learners’ needs, focusing on creating and executing market research, market development and customer engagement plans to test, validate and deliver new services as well as help to scope and define business model and go-to-market plans. They are also responsible for creating networks and strengthening relationships within the UK HE market to ensure we are seen as an important partner in supporting excellent teaching in blended or online environments.
The Service Development Manager forms a key part of the wider Service Delivery team and plays a crucial role in matrix project teams working closely with sales, business development, marketing, production and customer experience colleagues with a common purpose and aligned goals to deliver against a clearly defined proposition.
Required Skills and Experience
Primary Location: GB-GB-Harlow
Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA
Job: Product Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 4, 2018
Job Unposting: Apr 25, 2018
Schedule: Full-time Regular
Req ID: 1718323
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.