DWP. Digital with Purpose.
DWP is the UK's largest government department. We make payments worth over £195bn a year to support some of the most vulnerable people in our society. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.
DWP Digital is our community of digital experts. We use fresh ideas and leading-edge technologies to create innovative, scalable, user-centric Digital solutions that make a difference to the lives of our 22 million users and our amazing DWP colleagues.
We are looking for a Service Manager to join our team and with us on implementing, managing and improving service management across DWP. You'll ensure we meet performance, time and budget targets, and get the best out of our third party suppliers.
If you're looking to build a career in Service Management this is a great place to do it. Our Service Management practice is packed full of experts you can learn from and lean on, and we have a brilliant learning and development offer to help you be at your best.
We offer a hybrid of in-the-office and home working, and flexible hours so you can work in a way that's right for you. Our pension offer is amazing too - so you'll be looking after yourself, and your family, while you're working on services that will create better futures for our users.
What skills, knowledge and experience will you need?
The ideal candidate for this role will be able to demonstrate the following essential criteria:
Managing a Quality Service
Communicating and Influencing
Customer Service Management
Delivering at Pace
Details. Wages. Perks.
You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
In return for your skills, we offer a competitive salary of up to £34,285 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 23 days.
We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for more information and to start your application.