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Service Manager

Reference
1605010
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Rome, ITA
Expiry Date
28/04/2018
Service Manager Description At Wall Street English, we help people realize their dreams. We teach English. By learning English, a door of opportunity opens up for people. By learning English people open the door to a new future. ...

Job Description

Service Manager

Description

At Wall Street English, we help people realize their dreams. We teach English. By learning English, a door of opportunity opens up for people. By learning English people open the door to a new future.

We have been learning partners to over 2 million people, and have been passionate about teaching English for over 40 years. Our method is proven and aligned to the Common European Framework of Reference for Languages, the global standard for language acquisition and education. We have a current enrolment of 190,000 students.

We have over 450 learning centres in 28 different countries across the globe. Our centres offer a near immersion experience and a unique Blended Learning Method to help each student reach their fullest potential.

Wall Street English is part of Pearson, the global education company. Pearson has 37,000 employees based in more than 60 countries around the world.

At Wall Street English we don’t justteachEnglish, we Change Futures. Ourteams arepassionate, caring, and inspiring and have a direct impact on our student’s lives. Our approach to learning is highly focused on Efficacy.

For more information please look at:

www.wallstreetenglish.com,www.english.comandwww.wallstreet.it

Qualifications

The Service Manager reports to the Centre Director and to the Service Director and is ultimately accountable for Students’educational success and satisfaction throughout their course.

The Service Manager is responsible for:

  • Hiring, training and developing a service team
  • The day-to-day running of the service department in the Center
  • Managing quality and standardization through the implementation of the Standard Operating Procedures
  • Teaching classes in accordance with the Wall Street English Method
  • Facilitating internal revenue through quality service delivery

Your Profile

  • Native or bilingual speaker of English
  • University degree
  • CELTA or equivalent certified
  • Two years teaching experience preferred
  • One year WSE experience preferred
  • Management experience
  • Commercial experience an advantage
  • Excellent interpersonal skills—patient, responsible and empathetic
  • Strong computer skills
  • Inspiring and supportive to staff and students
  • Good command of Italian

Your Package

  • Competitive salary
  • Full time contract
  • Bonus scheme
  • Initial and ongoing training

Primary Location: IT-IT-Rome

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Flex Time

Job Posting: Jun 16, 2016

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1605010

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.