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Service Operations Manager

Reference
5918
Contract Type
Permanent
Sector
Charity, Project Management
Location
York
Salary
£36,000 - £41,000
Expiry Date
29/04/2018
Are you an accomplished leader of support service operations? Do you have experience of guiding multiple teams through the implementation of organisational change? If so, we’d love to hear from you.

Job Description

Macmillan’s ambition is to reach and improve the lives of everyone living with and affected by cancer, whilst inspiring millions to do the same. 

Located in four offices throughout the UK our dedicated support teams provide a range of services, from overseeing the grant management process for the geography Service Development teams, admin support for our direct volunteering services and Learning and Development teams, who provide specialist courses for Macmillan Health Professionals, the wider health care workforce and for people living with and affected by cancer.

The Role
A fundamental role to the success of this critical service function, the Service Operations Manager for our UK Partnerships team, will inform and lead the implementation of the change transformation programmes whilst ensuring minimum disruption to ‘business as usual’ activity. You will  maintain excellent relationships with both internal stakeholders and external partners.

By working closely with other change programmes and key customers you will navigate the support teams through transformational change which will directly impact the existing systems, processes and ways of working. Resulting in support teams that are fit for purpose and will underpin the development of excellent long term working relationship between Macmillan service development teams and Partner Organisations, ultimately benefitting people living with and/or affected by cancer

About You
Your background and experience will demonstrate a proven track record in implementing transformational change in a large support function setting. The ability to handle sensitive and conflicting priorities whilst maintaining good relationships with all stakeholders will be highly regarded. You will also have considerable experience in leading and developing high performance teams and working in a matrix structure

In return, we commit to actively developing you further and offer benefits that include; private medical insurance, life assurance, pension, childcare vouchers, generous leave and interest free loans for season tickets and gym membership.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.