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Service Transition Manager

Advertiser
Charlotte Robins
Reference
2177
Contract Type
Permanent
Sector
Legal
Location
Birmingham
Expiry Date
27/06/2018 14:30:00
As a Service Transition Manager, you will lead and manage service transition activities to deliver services from projects into service operation making sure you work in line with best practice and to a high standard.

Job Description

What is in it for you

  • enjoy a role where you can drive best practice and continuous improvement
  • build and maintain strong working relationships with internal stakeholders and external suppliers to facilitate a smooth and effective service
  • manage the transition process of taking on new services
  • take an active role in planning of future projects.

The role

As we continue our Modernising IT programme, we are looking to recruit a Service Transition Manager into our newly formed IT team.

As a Service Transition Manager, you will lead and manage service transition activities to deliver services from projects into service operation making sure you work in line with best practice and to a high standard.

You will work with all levels of stakeholders, technical provider teams and employees leading and advising on changes within a live environment acting as a point of escalation for issues and problems as they arise.

You will conduct post release reviews to make sure all fixes and changes has been successfully fulfilled, driving continuous improvement for future projects.

You will support in managing supplier relationships for transitional and business as usual vendors and be highly experienced in managing a transition from start to finish.

The successful post holder will have a strong working knowledge of service transition best practice and have had experience of working within a managed service environment in a similar role.

What we are looking for

  • strong communication skills with the ability to handle ambiguity
  • resilience, to work with multiple suppliers with differing SLA's
  • ability to effectively engage with all level of stakeholders and external suppliers
  • a decision maker, who can prioritise and has sound judgment to make the right decisions.

To apply for this role, please submit your CV and covering letter. Please ensure that your CV and covering letter clearly demonstrate how you meet the knowledge, skills and experience requirements of the role.

 
Charlotte Robins