Services Engagement Manager

Service Eng
Contract Type
Flexible Hours, Permanent
Reading - Remote
40K GBP - 70K GBP
Expiry Date
The Services Engagement Manager is responsible for driving Unit4 Customer Success business growth – a remit spanning all Unit4’s high-value offerings within Professional Services, Service Delivery, Education, Support and Customer Experience

Job Description

In this position as Services Engagement Manager, you possess and apply a comprehensive knowledge of Unit4’s Customer Success services offerings that may be required in any combination to complete complex customer enterprise IT assignments. The position requires deep understanding of Unit4 products and solutions required to meet customer need. You carry services bookings targets, are able to work collaboratively and effectively with Unit4 software GTM teams and PS delivery teams to shape and close deals. You ensure handover to respective delivery teams is smooth acting as point for escalations as required during engagement.


You step in to lead on certain global initiatives as suited to your skillset and the demands and priorities of the Unit4 business.

Works globally to lead services business development efforts within assigned accounts and/or territory/ product focus and acts as the single point of contact for services opportunities across any of Unit4’s products in supported accounts;
Actively maintains and develops close collaborative relationships with Unit4 business unit sales groups;
Creates high quality presentations and Statement of Work (SOW) proposals for all assigned accounts or territories including input to RFP, RFR and ITTs;
Provides best practice and content leadership during the opportunity lifecycle;
Enables profitable and successful project completion by scoping engagements to ensure resource requirements and timescales are achievable;
Alignment to Unit4 sales methodology, forecasting systems and tools, able to lead business case and business value analysis (BVA) initiatives as required during sales cycle;
Actively involved in the provision and consolidation of forecast data as required
Builds pipeline of associated business of at least 3x quota, regularly undertaking reconciliation planning and pipeline generation activities to achieve target quota driving both license attached and unattached business;
Able to upsell service attached opportunities and revenue through sales cycle as appropriate;
Able to identify and drive ‘software unattached’ service opportunities and revenue through pipeline generation actions;
Accurately reports status on all opportunities using relevant Unit4 systems and reviews with services leadership on sales forecast reviews;
Collaborates closely with the Unit4 software GTM team, aligning on priorities and close plans driving services attach upsell wherever possible;
Collaborates closely with assigned PS SMEs including Architects, Consultants and Practice teams to align delivery approach and scope to sales development plans;
Ensures smooth handover during deal closure to project, service delivery and customer success teams;
Scopes and closes customer change orders as required during project delivery;
Builds and shares experience-based knowledge and resources directly with peers and across Unit4;
Takes the lead on strategic initiatives where required, with the potential to lead global sub-teams where required;
Adheres to all company policies and any required training available;
Continually identifies customer knowledge gaps and opportunities for Unit4 product or service expansion and enhancement.


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