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Specialist Customer Service

Reference
1806632
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Poznan, POL
Expiry Date
28/05/2018
Specialist Customer Service Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lesson...

Job Description

Specialist Customer Service

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

Fluent English

Skilled at Ms Office

Experience in Customer Service

Willing to take various shifts

Analytical Skills

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Collaboration with teams across Pearson on various projects

Producing and presenting reports

Testing digital products and solutions

Managing the incoming volume of incidents

Adherence to prevailing operational and quality standards

Collaboration on developing and maintaining tools supporting customer care Professional development

Primary Location: PL-PL-Poznan

Work Locations: PL-Poznan-77 Dabrowskiego Dąbrowskiego 77 Poznan 60-529

Job: Customer Service

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 8, 2018

Job Unposting: Jun 7, 2018

Schedule: Full-time Regular

Req ID: 1806632

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.