Strategic Director, City and Neighbourhood Services

Contract Type
Management, Public Sector
£108,208 - £110,459 per annum
Expiry Date
To strategically develop, lead & manage integrated service delivery for regulatory, municipal, outreach, community development & other city functions to best serve customers, residents and users in their day to day lives.

Job Description

Reporting to the Chief Executive and responsible for the strategic leadership of council’s largest customer facing department that employs over 1400 staff, you will be responsible for the delivery of modern, integrated, high quality and cost-effective front-line services. While efficiencies have been realised through the transformational change programme delivered to date there is more to be achieved. The continued strategic review of service delivery, a drive for improving performance and ensuring operational services are tailored to local needs are key priorities. Through the engagement of local people, service design and delivery will be informed by customer, community and stakeholder needs at a local level.

You will maximise opportunities for collaboration, partnership and joint delivery to drive service improvement and enhance service provision, through the implementation of more innovative and cost-effective solutions. Ultimately, this will lead to the delivery of improved and integrated community-based services and an enhanced customer experience.

With experience of leading the delivery of relevant front-line services to the public in a similarly complex operating environment, you will have operated and influenced at senior management level. Given the extensive remit of this leadership role it is essential that you can demonstrate strategic leadership, a commitment to service excellence and the experience of large-scale change and resource management skills that this exceptional role demands.

We have appointed GatenbySanderson to be our recruitment partner for this critical leadership assignment so to get access to the candidate brief or to have a confidential discussion about this role please contact our recruitment partners, GatenbySanderson, during office hours. You can contact Seb Lowe via email on or call him on 07464 543442. You can also contact Kate Merson via email on or call her on 020 7426 3376.

Application is by submission of application form to The closing date for receipt of applications for this post is 12 noon on Friday, 5 November 2021.