Strategy & Experience Designer

Contract Type
Banking & Finance, Creative & Design, Human Resources
Expiry Date
As a Strategy and Experience Designer in the People & Culture community, you will shape our Future of Work strategy, and design experiences for our colleagues using Design Thinking / Human Centred Design methodologies.

Job Description

As a Strategy and Experience Designer in the People & Culture community, you will shape our Future of Work strategy, and design experiences for our colleagues using Design Thinking / Human Centred Design methodologies. Using design research tools, you will gain deep understanding of the needs of our people across the employee lifecycle, ensuring we design experiences that feel uniquely Nationwide and strengthen our employee value proposition. You will help drive and embed a culture of experimentation and innovation through upskilling colleagues on Design Thinking.

This role is within the People and Culture community, which is responsible for supporting our people and ensuring we create a culture and environment to enable the Society’s objectives of building a stronger, kinder and greener society, nationwide.  

This is a new role within the People Strategy team, who analyse external trends and use colleague insight to reimagine the future of work and design strategies, experiences and communications that make Nationwide a distinctive place to work. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


Salary- Up to £35,000

What you’ll be doing

You will work as part of the innovative and forward-thinking People Strategy team, helping to design and shape our future of work strategy and translating it into tangible experiences for our employees. With a finger on the pulse of the latest future of work trends and using design research, you will identify opportunities to improve and design experiences, services and propositions for our colleagues. You will work on a variety of high impact projects, driving cultural transformation across the organisation.

Drawing on strong storytelling and communication skills, you will help translate ideas and concepts into tangible end-to-end services and experiences (through business cases and proposals, journey and experience maps, service blueprints and prototypes).

You will cultivate the culture of innovation and experimentation across the People & Culture community by inspiring and educating our colleagues on Design Thinking. This includes helping establish the Design Academy for the community.

About you

  • Likely to have a degree or similar qualifications in relevant fields such as Service Design, UX / UI Design, Behavioural Science or related discipline; or equivalent knowledge gained through experience in either a design agency, a consultancy, an HR role or in a role with relevant transferrable skills and experience
  • Experience in some of the following areas: Design Thinking, Service Design or Strategy and Innovation
  • A genuine interest in the future of work, culture transformation and employee experience (EX)
  • Creative and strategic mindset and passion to join the dots, innovate and come up with new concepts and solutions to complex problems
  • Excellent communication and storytelling skills with ability to communicate and articulate ideas, concepts and designs to a wide range of stakeholders
  • Visual design skills and ability to create impactful presentations is essential
  • Experience in planning and leading engaging workshops with multiple stakeholders
  • Experience in conducting user research through a variety of methods (e.g. interviews, ethnography, observations, user diaries etc.) and working with data to analyse and interpret insights
  • Ability to organise data into journey / experience maps and service blueprints, create prototypes and translate concepts and ideas into business cases and proposals
  • Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables
  • Proficiency with design and prototyping tools (e.g. InDesign, Adobe, Sketch) and online project tools (e.g. Miro, Mural) is a plus

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday pro rata
  • London location allowance - £4,687 per annum, pro rata

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button.  You’ll need to attach your up to date CV and answer a few quick questions for us.

If you have a portfolio, please attach it with the application or if it’s digital one, make the link visible in your CV.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 

The assessment process for this role consists of two rounds of interviews which include competency based questions and a presentation on a topic related to the job. The assessments will take place 1-2 weeks following the application deadline.