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Student Services & Welfare Manager – Scotland and North East

Contract Type
Customer Service, Legal, Social Care
Scotland and North East – Aberdeen, Edinburgh, Glasgow, Newcastle, Durham
£35,000 to £45,000 + bonus + benefits
Expiry Date
Working across Scotland and the North East, providing advice, guidance and direct support to city teams in managing the breadth of student wellbeing issues. The primary advisor on maintaining best practice and legal compliance within the region.

Job Description


Location: North East and Scotland

Hours: Monday to Friday, 8:30am - 5pm. Happy to discuss flexible working

Salary: £35,000 to £45,000 + bonus + benefits


What the job involves:

Working across Scotland with properties in Aberdeen, Edinburgh, Glasgow, Newcastle and Durham, the Student Services and Welfare Manager provides advice, guidance and direct support to all student-facing employees in managing the breadth of student wellbeing issues. They are the primary advisor on maintaining best practice, legal compliance and consistency throughout the region.


To give you an idea of what to expect, you`ll be:

  • Delivering student services in line with the business`s agreed aims and framework, acting as a regional subject matter expert
  • Ensuring a high professional standard of case management across the region
  • Ensuring that all student-facing employees are able to escalate student wellbeing concerns appropriately
  • Establishing and maintaining excellent working relationships with student services professionals in universities and relevant community organisations, including participation in multi-stakeholder committees
  • Supporting the Head of Operations to build greater awareness of student wellbeing issues across the region, including sharing data and learnings, updating on new policy and cascading training as required


What we look for in you:

  • A good working knowledge of the issues facing students
  • The ability to empathise with a variety of welfare issues and understand the impact these issues have on university students
  • Experience of implementing and/or managing a service for young people (18-25)
  • Strong communication, engagement and influencing skills
  • A passion for excellence, and a demonstratable commitment to achieving high standards


What Unite Students is all about:

We`ve been the leaders in the purpose built student accommodation market since our foundation back in 1991 and have been at the top of our game ever since. We`ve grown a lot since then and you can now find us in 24 different university towns and cities, with over 50,000 students calling us home!


Benefits of working with uS:

We recognise that your hard work shouldn`t come without its perks, so here`s a list of some of the things you can expect to get from us:

  • We`ve earned an award for Investors in People - Gold, so you`ll be working for an employer who really cares about you and your career
  • Take time to relax with 25 days` holiday
  • An annual bonus so you can share in the business` success
  • Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
  • Most importantly, you`ll be working within a fun, passionate and friendly team

Unite Students is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions, gender identities and sexual orientations. Your application will be dealt with in the strictest of confidence.

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