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Student Success Advisor

Contract Type
Education, Media & Communications
Harlow, GBR
Expiry Date
Student Success Advisor Description Job Position: Student Success Advisor Division: Online Programme Management Reporting to: Student Success Manager Location: Kao Park, Harlow, Essex About Pe...

Job Description

Student Success Advisor


Job Position: Student Success Advisor

Division: Online Programme Management

Reporting to: Student Success Manager

Location: Kao Park, Harlow, Essex

About Pearson

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Team

This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with universities across the UK, the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support.

The Job

You will be responsible for the provision of outstanding student support to deliver student retention targets for a portfolio of programmes. Managing between 150-200 students at any one time, this will be achieved through the provision of a personalised communications plan which will be managed through a customised instance of SalesForce.

Core Tasks and Responsibilities

  • Proactive communication with students utilising phone, email, SMS and online engagement activity. Involvement in webinars and zoom conference meetings with students and/or staff members.
  • Utilising our customised CRM system to maintain detailed personal records for each student in order to deliver a highly engaging personalised experience.
  • Utilising personal and team activity reports and dashboards to monitor and drive personal performance and against pre-determined retention targets.
  • Under the instruction of the Student Success Manager, work flexibly and collaboratively with other members of the team to maintain service standards.
  • Assist students with the enrollment process and then throughout the entirety of their time on their chosen programme.
  • Participate in developing new and innovative ideas for our processes and communications to improve personal and team performance.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Who we are looking for


  • Customer support/advisory experience
  • Highly organised with great attention to detail
  • Excellent IT skills including using Office Suite
  • Basic data management and analytics skills
  • Excellent written and oral communications skills
  • An effective team player who is keen to drive their own success and the success of the students


  • Degree or equivalent professional qualifications
  • Experience using SalesForce CRM
  • Knowledge of the UK HE sector

Primary Location: GB-GB-Harlow

Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 7, 2019

Job Unposting: Feb 21, 2019

Schedule: Full-time Regular

Req ID: 1901713

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.