Student Success Advisor
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson has one defining goal: to help people progress in their lives through learning.We are the world's largest education company, with over 35,000 employees in more than 70 countries helping people of all ages to make measurable progress in their lives. We provide a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
Pearson has partnered with Arizona State University to offer undergraduate programs and with EdX/Partner Universities to offer post graduate certificate and Micro Masters Progra.
Similarly, The EdX/Pearson partnership involves the Blended Delivery of otherwise fully online Programs targeting working adults. The Content is fully online while Pearson center hosts a series of local events ranging from facilitated discussions, industry round tables, speaker series, capstone projects and Case studies.
The Student Success Advisor’s (SSA) main focus is to foster positive student engagement for all learners using best practices from Pearson’s market-leading position in global online program management. The SSA is responsible for making sure all student communication and any potential risks are tracked in our student success ecosystem powered by Salesforce. If a risk is identified the Student Success Advisor will implement an intervention and continue to monitor student progress until any concerns related to that risk have been mitigated. The SSA will work in partnership with the Local Instructional Facilitator to share responsibility for student progression targets.
This position also directs all classroom time and activities, develops in-class lessons and activities (across a variety of subjects) and liaise with faculty and academic partners
●Successfully transition students from registration (paid application) to enrollment (logged in and participating)
●Conduct orientation and welcome seminars for all new students and ensure a smooth handoff from the Enrollment Advisor
●Execute the Pearson student success plan which includes both proactive student check-ins and prescribed interventions for those who have been flagged as at-risk
●Take primary responsibility for retaining students through to completion via monitoring, delivery of support services and creative interventions for those who struggle to engage
●Facilitate orientation and a variety of meeting types throughout the program to include both live and asynchronous virtual sessions and/or in-person sessions at a Pearson learning center
●Train subject matter experts on protocols for leading successful virtual meetings
●Coordinate onsite meetings as defined in course syllabi
●Respond to student inquiries within 1 business day
●Collaborate with the local and central teams to escalate student issues to the appropriate internal resource as needed (e.g. tutoring, tech support or pastoral care)
●Manage all student communication and course completion data via the Salesforce CRM
●Coordinate deployment and data transfer of all program surveys to the appropriate analyst for processing
●Recommend improvements to the student experience and the Pearson student success plan
Managerial Responsibilities:Includes people, process, or functions.
This position has no managerial responsibilities.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree and a minimum of two (2) years experience in Student Affairs, Education, Communications, a related field or an equivalent combination of education and work experience to successfully perform the essential duties of the job. Previous work as a student advisor at a university or for a professional development organization is desirable.
Active listening – giving full attention to what other people are saying, taking time to understand and then be understood
Confidentiality – The ability to comprehend, challenge and protect information that is considered sensitive, proprietary, or personal, to a person or organization according to established data security and management policy
Communication – Excellent ability to express meaning both orally and in writing whether it be in-person, over the phone or through technology mediated learning environments
Critical thinking – Using facts and logic to identify strengths and weaknesses of alternative solutions
Judgment & decision making – Considering the cost and benefits of potential actions and then choosing the best solution
Scheduling work & activity – Scheduling, conducting and monitoring critical activities and timelines to ensure the business meets or exceeds its goals
Accountability – Owning the student experience and ensuring that student’s needs are met
●Familiarity with Salesforce and virtual learning environments like edX, Moodle, AdobeConnect or other technology facilitated learning environments
●Experience with online or blended program delivery
Primary Location: TR-34-Istanbul
Work Locations: TR-Besiktas-Istanbul-Gayrettepe M Barbaros Bulvari No.149Dr. Orham Birman Is Merkezi Kat :3 Istanbul 34349
Job: Learning Delivery
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 7, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1802062