Account Manager - Team Leader / Coach
Division: Online Programme Management
Location: Kao Park, Harlow, Essex
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with leading UK universities across the country, the OPM teams provide online learning services including marketing, student recruitment, course content development, training and ongoing student support. As a start up hungry unitevery member of our team responds positively to breaking new ground, and are willing to challenge current practice and to be challenged themselves.
The Student Success Team brief is to deliver best in class student support with the aim of achieving the highest levels of student satisfaction and retention from one module to the next.Our Student Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programmes they work with.
As the Account Manager - Team Leader you would provide operational leadership, coaching and daily performance management of a team of student advisors inbound/outbound calls to achieve all student retention and student experience KPI’s. There is a careful balance to be struck and you will need to be able todemonstrate the ability to balance empathetic, pastoral student support and a performance orientation to deliver high retention numbers.
As well as being experienced in leading and managing a team and highly organised, you will be someone who enjoys working with people in a customer service/support capacity in a commercially focused environment.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
What we are looking for in you
Primary Location: GB-GB-Harlow
Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA
Job: Learning Delivery
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 23, 2019
Job Unposting: May 7, 2019
Schedule: Full-time Regular
Req ID: 1901761
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.