Subject Co-ordinator - 6 Month FTC
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
We are the UK’s largest awarding organisation offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives through learning.
The Technical & Professional department is part of the Qualification Development, Assessment and Awarding division of Pearson. The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers The department works closely with our colleagues in Operations, Standards, Regulations and GQA. The Subject Co-ordinator (SC) assists in the delivery of operations for specific subjects within the Pearson Vocational Qualifications portfolio. The SC reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
They will ensure that the administration of the sectors within their allocated subjects are dealt with in a timely and efficient manner. They will deal with customer queries, on the telephone, via email, and on our CRM system within agreed service level agreements (SLAs). In addition, they may assist with facilitating meetings and therefore are expected to provide excellent face to face customer service as well.
Key accountabilities :
First-line responsibility for resolution of all queries within the agreed SLA Managing own performance in relation to internal and external service levels. Demonstrating a high level of communication and professionalism when dealing with colleagues and customers.
Focusing on delivering an excellent customer experience throughout all tasks, projects and processes.
Adhering to regulatory and internal procedures and obligations at all stages Supporting the creation of assessment materials by completing quality checks as deemed necessary
Ensuring the accurate and timely production and delivery of materials for training, standardisation meetings as deemed necessary
Supporting the delivery of secure grade boundaries that are defendable Supporting meetings and/or quality assurance activities relevant to the safety of certification
Supporting quality assurance activities relevant to the safety of certification
Planning, Project and Information Management
Updating and reporting on key management information to the QDAM, ensuring all data is up-to-date and accurate.
Adhere to plans of work or schedules based on the management information to ensure milestones are met.
Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
Supporting cross-department projects and deliver allocated tasks to deadline. Collaborate with other teams to support wider business targets.
Maintaining good working practices to maximise accuracy, economy, efficiency and security.
Preparing materials for Business Assurance audits and regulatory scrutiny activities.
Supporting the QDAM in the management of quality and maintenance of standards.
Supporting annual subject reviews
Facilitating the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, mark schemes
Facilitating the production of relevant assessment content
Supporting their team to ensure that Senior AAs have relevant access to documentation required as part of the assessment process.
Working with the QDAM/Subject Leader in the collation, editing, sign-off, distribution and maintenance of documents relating to Senior AA performance. Building and maintaining effective relationships with Senior AAs
Building and maintaining effective relationships with internal stakeholders to adhere to agreed service level agreements.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Undertaking any further tasks necessary to deliver key objectives as required The post-holder is expected to demonstrate a flexible approach to the role.
As such, the contents of this job description may change from time to time.
Working to tight, and immoveable, deadlines
Working within a regulated framework
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges created by the introduction of new qualifications
Adapting to different IT systems
Supporting Assessment Associates in their use of new technologies
Simultaneously managing tasks for multiple examination series.
Working Pattern37.5 hour core working week
Overtime is available when required
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend work may be required.
Candidate Profile :
Educated to A-Level or equivalent
Role is a 6 months Fixed Term Contract
Salary 21k per annum
We are based near to Covent Garden and the Tube station
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 11, 2019
Job Unposting: Feb 25, 2019
Schedule: Full-time Temporary
Req ID: 1901704
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.