Subject Coordinator - BTEC Assessment
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The BTEC Assessment department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers
The Subject Coordinator (SC) assists in the delivery of operations for specific subjects within the PQS Vocational Qualifications portfolio.
The SC reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
They will ensure that the assessment processes that they support are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including key stakeholders and learners.
They will support the production of assessment related content.
First-line responsibility for resolution of all external customer queries
Reviewing existing customer service requirements and keeping services up-to-date
Managing own performance in relation to internal and external service levels, for example timely resolution of queries and a high standard of communication
Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Adhering to regulatory and internal procedures and obligations at all stages
Ensuring the accurate and timely production and delivery of materials for training, standardisation meetings as deemed necessary
Supporting the delivery of secure grade boundaries that are defendable
Supporting meetings and/or quality assurance activities relevant to the safety of certification
Planning, Project and Information Management
Updating and reporting on key management information to the QDAM, ensuring all data and databases are up-to-date and accurate.
Producing and maintaining plans of work or schedules based on the management information to ensure milestones are met.
Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
Supporting cross-department projects to ensure all team members are briefed and engaged and the projects are delivered to deadline.
Maintaining good working practices to maximise accuracy, economy, efficiency and standards.
Understanding and operating within the content production Quality Management System
Preparing materials for Business Assurance audits and regulatory scrutiny activities.
Supporting the QDAM in the management of quality and maintenance of standards.
Facilitating the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, mark schemes
Facilitating the production of relevant assessment content
Being the Senior AAs primary contact for assessment queries, ensuring they have the necessary resources and support.
Working with the QDAM/Subject Leader in the collation, editing, sign-off, distribution and maintenance of documents relating to Senior Associate performance
Building and maintaining effective relationships with Senior Associates
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements.
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Personal style & behaviour:
The position would suit a highly motivated self starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for Subject Coordinators to progress to other roles within the team.
The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure. Excellent customer service skills and the ability to communicate at all levels are essential.
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Oct 9, 2018
Job Unposting: Oct 23, 2018
Schedule: Full-time Regular
Req ID: 1811664
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.