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Subject Coordinator - Functional Skills FTC

Reference
1805745
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
22/04/2018
Subject Coordinator - Functional Skills FTC Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks in...

Job Description

Subject Coordinator - Functional Skills FTC

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

Background information:

The \[Technical & Professional/BTEC Assessment\] department is part of the Qualification Development, Assessment and Awarding division of PQS. The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers.

The department works closely with our colleagues in Operations, Standards, Regulations and GQA.

The Subject Co-ordinator (SC) assists in the delivery of operations for specific subjects within the PQS Vocational Qualifications portfolio.

The SC reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.

Purpose:

They will ensure that the administration of the sectors within their allocated subjects are dealt with in a timely and efficient manner.

They will deal with customer queries, on the telephone, via email, and on our CRM system within agreed service level agreements (SLAs).

In addition, they may assist with facilitating meetings and therefore are expected to provide excellent face to face customer service as well.

Key accountabilities:

Customer Service

First-line responsibility for resolution of all queries within the agreed SLA Managing own performance in relation to internal and external service levels.

Demonstrating a high level of communication and professionalism when dealing with colleagues and customers.

Focusing on delivering an excellent customer experience throughout all tasks, projects and processes.

Assessment Activities

Adhering to regulatory and internal procedures and obligations at all stages.

Supporting the creation of assessment materials by completing quality checks as deemed necessary.

Ensuring the accurate and timely production and delivery of materials for training, standardisation meetings as deemed necessary.

Supporting the delivery of secure grade boundaries that are defendable.

Supporting meetings and/or quality assurance activities relevant to the safety of certification.

Supporting quality assurance activities relevant to the safety of certification.

Planning, Project and Information Management

Updating and reporting on key management information to the QDAM, ensuring all data isup-to-date and accurate.

Adhere to plans of work or schedules based on the management information to ensure milestones are met.

Escalating issues and risks to the QDAM in a timely manner together with potential solutions.

Supporting cross-department projects and deliver allocated tasks to deadline.

Collaborate with other teams to support wider business targets.

Quality Management

Maintaining good working practices to maximise accuracy, economy, efficiency and security.

Preparing materials for Business Assurance audits and regulatory scrutiny activities.

Supporting the QDAM in the management of quality and maintenance of standards.

Supporting annual subject reviews.

Content Management

Facilitating the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, and mark schemes.

Facilitating the production of relevant assessment content.

Relationship Management

Supporting their team to ensure that Senior AAs have relevant access to documentation required as part of the assessment process.

Working with the QDAM/Subject Leader in the collation, editing, sign-off, distribution and maintenance of documents relating to Senior AA performance.

Building and maintaining effective relationships with Senior AAs.

Building and maintaining effective relationships with internal stakeholders to adhere to agreed service level agreements.

Other Activities

Undertaking any further tasks necessary to deliver key objectives as required.

The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.

     

Key challenges:

  • Working to tight, and immoveable, deadlines
  • Working within a regulated framework
  • Attention to detail even with repetitive tasks
  • Flexibility of working patterns during peak periods
  • Reacting positively to change.
  • Adapting to the challenges created by the introduction of new qualifications
  • Adapting to different IT systems
  • Supporting Assessment Associates in their use of new technologies
  • Influencing and working closely with Assessment Associates and internal stakeholders.
  • Simultaneously managing tasks for multiple examination series.

Please note, this is a fixed term contract, starting as soon as possible and will expire on the 12th April 2019.

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 10, 2018

Job Unposting: Apr 17, 2018

Schedule: Full-time Regular

Req ID: 1805745