Register  |  Log In  |  Contact Us

Subject Leader

Reference
1804981
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
27/04/2018
Subject Leader Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are alw...

Job Description

Subject Leader

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Background information:

The GQ Assessment (GQA) department is part of the Qualification Development and Assessment (QD&A) division of Pearson Schools. The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers.

GQA comprises of approximately 80 permanent staff and 20 Fixed Term Contract staff divided into a number of teams responsible for on-time, accurate delivery of high stakes UK qualifications. The department consists of three operational teams, a test development team and an Awarding team.

The Subject Leader (SL) is the PQS officer responsible for managing the assessment process within their designated specification(s) from the PQS General Qualifications portfolio.

The SL reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.

In addition to this the role will be required to deputise for the QDAM when required, and if appropriate.

Purpose:

They will deliver the entire assessment process from the production and approval of assessment instruments (ie question papers) to the completion, award and review of the examination series.

They will ensure that the assessments on all qualifications are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators, students and parents.

Key accountabilities:

Customer Service

Managing own performance in relation to internal and external service levels, for example timely resolution of customer queries and a high standard of customer communication

Identifying and responding to customer needs to ensure customers receive a high level of support

Focusing on delivering excellent customer service throughout all tasks, projects and processes.

Assessment Activities

Adhering to regulatory and internal procedures and obligations at all stages

Evaluating the quality and content of assessment instruments, approving them as valid and fit for purpose

Ensuring the maintenance of standards within the subject area at the correct level

Preparing reports to centres following each exam series

Delivering secure grade boundaries that are defendable

Running standardisation & awarding meetings

Planning, Project and Information Management

Updating and reporting on key management information to the QDAM, ensuring all data is up-to-date and accurate, for example monitoring marking quality and EAR progress

Producing and maintaining plans of work based on the management information to ensure milestones are met

Escalating issues and risks to the QDAM in a timely manner together with potential solutions.

Leading on cross-department projects, ensuring all team members are briefed and engaged and the projects are delivered to deadline.

Quality Management

Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline

Taking responsibility for the quality and standards for a specific set of subjects

Ensuring awards meet regulatory and Awarding Manager requirements

Conducting annual subject reviews to identify and implement improvements

Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities

Understanding and operating within the content production Quality Management System (ie 10-stage Process) once the appropriate training has been undertaken. This could include: commissioning materials from AAs, preparing for, and attending QPEC meetings, proof reading question papers, collating and marking up AA comments for typesetting.

Content Management

Acting as the Awarding Body officer throughout the production of assessment content for a defined set of subjects

Managing and facilitating the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, mark schemes

Managing and facilitating the production of other assessment content, for example ICE documents, Examiner Reports.

Relationship Management

Motivating and leading their subjects and teams of Senior AAs through constant change, reviewing regularly in order to deliver improvements to the quality and efficiency of the assessment process

Recruiting Senior AAs

Managing Senior AAs, continuously assessing their performance and giving regular feedback, including annual appraisals of their performance (eg Senior AA Review)

Building and maintaining effective relationships with Senior AAs

Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements

Other Activities

Undertaking any further tasks necessary to deliver key objectives as required

The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.

Key challenges:

  • Working to tight, and immovable, deadlines
  • Working within a regulated framework
  • Attention to detail even with repetitive tasks
  • Flexibility of working patterns during peak periods
  • Reacting positively to change
  • Adapting to the challenges created by the introduction of new qualifications
  • Adapting to different IT systems
  • Supporting Assessment Associates in their use of new technologies
  • Influencing and working closely with Assessment Associates and internal stakeholders
  • Simultaneously managing tasks for multiple examination series

Working Pattern

  • 37.5 hour core working week
  • Overtime is available
  • Flexible working pattern available
  • During peak times of activity there are restrictions on leave
  • Some weekend work may be required.

Additional information

Our offices are ideally located near the Underground and next to Covent Garden.

#LI-AB1

Qualifications

Core competencies- managing others:

  • Provide a customer focused service
  • Communicating with influence
  • Working with others to achieve goals
  • Delivering goals in a changing environment
  • Taking creative and innovative approach to work
  • Maximising potential in self and others.

Education, qualification & training:

Degree or equivalent qualification

Previous experience:

  • Experience of a customer-facing role.
  • Experience of a co-ordination or administrative role.
  • Proven previous experience of project or process management

Personal style & behaviour:

The position would suit a highly motivated self-starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for Subject Leaders to progress to other roles.

The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines, manage their own workload, has the ability to work under pressure and be flexible in their approach to problem solving. Excellent customer service skills and the ability to communicate at all levels are essential.

Pearson Leadership Profile

Leading Self / Leading Others / Leading the Business:

  • Always Learning
  • Courageous
  • Ethical
  • Determined
  • Customer Focussed
  • Transformational
  • Strategic & visionary
  • Innovative
  • Developer
  • Inspirational
  • Relationship builder
  • Makes it happen.

Pearson Values

  • Brave
  • Imaginative
  • Accountable
  • Decent

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 16, 2018

Job Unposting: Apr 30, 2018

Schedule: Full-time Regular

Req ID: 1804981

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.