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Subject Leader - Specialist Testing

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Subject Leader - Specialist Testing Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into lapto...

Job Description

Subject Leader - Specialist Testing


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Background information:

The Technical & Professional Assessment department is part of the QualificationDevelopment, Assessment and Awarding division of PQS. The department has end-to-endresponsibility for delivering secure assessment materials and outcomes from Pearson to ourcustomers.

The department works closely with our colleagues in Operations, Standards, Regulations and GQA.

The Subject Leader (SL) is the PQS officer responsible for managing their allocated assessmentprocesses within their designated specification(s) from the PQS Vocational Qualifications portfolio.

The SL reports to the Qualification Delivery and Award Manager (QDAM), working as part of a team,across a group of subjects. Collectively the team’s aim is to deliver a professional and customerfocused service.

In addition to this, the SL will deputise for the QDAM when required, and if appropriate.


They will deliver their allocated assessment processes from the production and approval ofassessment instruments (ie question papers and OSCA materials) to the completion, award andreview of the assessment series.

They will ensure that the assessments on all qualifications are carried out to a high standard inaccordance with all appropriate internal policies and external regulations and can withstandscrutiny by internal audit and all stakeholders - including regulators, students and parents.

Key accountabilities:

Customer Service

  • Managing own performance in relation to internal and external service levels (SLAs), for exampletimely resolution of customer queries and a high standard of customer communication.
  • Identifying and responding to customer needs to ensure customers receive a high level of support.
  • Focusing on delivering excellent customer service throughout all tasks, projects and processes.
  • Communicating professionally in a clear and timely manner.

Assessment Activities

  • Understanding the implications of, and adhering to regulatory and internal procedures andobligations at all stages.
  • Evaluating the quality and content of assessment instruments, approving them as valid and fit forpurpose.
  • Ensuring the maintenance of standards within the subject area at the correct level.
  • Preparing reports to centres following each exam series.
  • Delivering secure grade boundaries that are defendable.
  • Running meetings and/or undertaking quality assurance activities relevant to the safety ofcertification
  • Responsible for the accurate and timely production of assessment related materials for a set ofsubjects
  • Running standardisation & awarding meetings.

Planning, Project and Information Management

  • Updating and reporting on key management information to the QDAM, ensuring all data isup-to-date and accurate, for example monitoring marking quality and EAR progress.
  • Producing and maintaining plans of work based on the management information to ensuremilestones are met.
  • Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
  • Leading on cross-department projects, ensuring all team members are briefed and engaged andthe projects are delivered to deadline.
  • Adapting to new situations and ambiguous circumstances, understand the reason for change.
  • Identifying opportunities for improvement. Working with colleagues to agree, implement andreview impact of change.

Quality Management

  • Maintaining good working practices to maximise accuracy, economy, efficiency and security, forexample ensuring quality of marking is completed correctly and to deadline
  • Taking responsibility for the quality and standards for a specific set of subjects
  • Ensuring awards meet regulatory and Awarding Manager requirements
  • Conducting annual subject reviews to identify and implement improvements
  • Preparing materials and implementing action plans required for Business Assurance audits andregulatory scrutiny activities
  • Understanding and operating within the content production Quality Management System (ie10-stage Process) once the appropriate training has been undertaken. This could include:commissioning materials from AAs, preparing for, and attending QPEC meetings, proof readingquestion papers, collating and marking up AA comments for typesetting.

Co ntent Management

  • Acting as the Awarding Body officer throughout the production of assessment content for a set ofsubjects
  • Managing and facilitating the completion of specified tasks and documentation related to theproduction of assessment instruments, for example question papers, mark schemes
  • Managing and facilitating the production of other assessment content, for example ICE documents,Examiner Reports.

Relationship Management

  • Motivating and leading their subjects and teams of Senior AAs through constant change in order todeliver against business targets.
  • Reviewing performance against business targets regularly in order to deliver improvements to thequality and efficiency of the assessment process.
  • Recruiting Senior AAs whilst following the appropriate process.
  • Managing Senior AAs, continuously assessing their performance and giving regular feedback, takingaction in relation to poor performance, and completing annual appraisals of their performance (egSenior AA Review) and identifying opportunities for development.
  • Building and maintaining effective relationships with Senior AAs
  • Building and maintaining effective relationships with internal stakeholders to develop mutuallyacceptable service level agreements
  • Managing relationships effectively within own area
  • Managing own workload and offering support and mentoring to new joiners and co-ordinators.

Other Activities

Undertaking any further tasks necessary to deliver key objectives as required.

The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents ofthis job description may change from time to time.

Key challenges:

● Working to tight, and immoveable, deadlines

● Working within a regulated framework

● Attention to detail even with repetitive tasks

● Flexibility of working patterns during peak periods

● Reacting positively to change.

● Adapting to the challenges created by the introduction of new qualifications

● Adapting to different IT systems

● Supporting Assessment Associates in their use of new technologies

● Influencing and working closely with Assessment Associates and internal


● Simultaneously managing tasks for multiple examination series.

Working Pattern

● 37.5 hour core working week

● Overtime is available when required

● Flexible working pattern available

● During peak times of activity there are restrictions on leave

● Some weekend work may be required.


Previous experience:

Experience of a customer facing role

Experience of an administrative role

Experience of assessment

IT literacy (intermediate)

Personal style & behaviour:

Highly motivated individual with personal drive and energy

Able to prioritise and manage own workload

Actively seeks information and is able to handle it appropriately

Prepared to be flexible in their approach to problem solving

Ability to manage own development

Resilient in high pressured environments

Pearson Leadership Profile

Leading Self / Leading Others / Leading the Business:

● Always Learning

● Courageous

● Ethical

● Determined

● Customer Focussed

● Transformational

● Strategic & visionary

● Innovative

● Developer

● Inspirational

● Relationship builder

● Makes it happen.

Pearson Values

● Brave

● Imaginative

● Decent

● Accountable

Where are we based?

We are on the doorstep of Covent Garden at 190 High Holborn, London near the Tube

Salary circa 27k

Primary Location: GB-GB-London

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 11, 2018

Job Unposting: Oct 25, 2018

Schedule: Full-time Regular

Req ID: 1812312

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.