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Supervisor Support Admin, Temporary

Reference
1801827
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Austin, TX, 78769, USA
Expiry Date
27/02/2018
Supervisor Support Admin, Temporary Description Basic Purpose and Objectives Oversee and assist call center employees with questions about training scheduling, paid time off, timecards and other administrative tasks. This r...

Job Description

Supervisor Support Admin, Temporary

Description

Basic Purpose and Objectives

Oversee and assist call center employees with questions about training scheduling, paid time off, timecards and other administrative tasks. This role will work during our busy Spring peak season at a $14 hourly rate.

Organizational Relationships

Reports to:Supervisor Support Manager (Primary) and Director, Scoring and Business Operations (Secondary)

Overall Functions and Responsibilities

Make ​outbound ​phone ​calls, ​monitor ​and ​respond ​to ​email communications, ​Create/Log ​employee ​interactions ​via ​ServiceNow ​ticketing ​system.

Assist with training schedules, and follow up with employees who have scheduling questions.

Field ​employee benefit ​questions. ​Investigate ​potential ​issues, ​explain ​or

interpret ​employee ​payments.

Provide knowledgeable responses to inquiries in a courteous and professional manner.

Run daily reports based on project needs.

Provide complete documentation of issues handled.

Perform other related duties as assigned.

Working Conditions

Office ​environment ​- ​ability ​to ​sit ​for ​long ​periods ​of ​time ​is ​necessary.

Remote ​management ​- ​must ​be ​comfortable ​with ​video ​conferencing ​and

phone/chat/email ​for ​job ​training ​and ​guidance.

Schedule - Monday-Friday ​8AM-5PM; ​hours ​subject ​to ​change ​during ​peak ​season; ​must ​have ​a flexible ​schedule ​to ​adapt ​to ​business ​needs ​when ​they ​occur. ​This ​may ​include extended ​weekday ​hours ​and ​occasional ​weekends.

Please note this is a temporary non benefits eligible role at our N. Austin facility through June 2018 - local candidates only please.

Qualifications

Education, Skills and Knowledge

Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience

Strong technical skills and/or experience with Microsoft Office applications, especially Excel.

Must have excellent English oral and writing skills.

Strong communication, interpersonal and organizational skills are required.

Adherence ​to ​confidentiality ​and ​nondisclosure ​requirements.

Ability ​to ​multi-task ​and ​demonstrate ​time-management ​in ​a ​fast ​paced ​environment.

Prior Call Center experience preferred

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-Austin

Work Locations: US-TX-Austin-400 Center Ridge 400 Center Ridge Drive TechRidge Three.2 - Suite 100 Austin 78753

Job: Customer Service

Organization: Assessments School

Employee Status: Fixed Term

Job Type: Temporary Work

Shift: Day Job

Job Posting: Feb 5, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1801827