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Supporter Donations Assistant

Contract Type
£18,900 - £21,000
Expiry Date
Looking to gain experience within a large, complex and successful charity? Keen to contribute to the work of a busy, friendly and high-performing team? We have the ideal role for you...

Job Description

The Customer Care department is looking for several Supporter Donations Assistants in their Supporter Donations team. You’ll be processing donations and resolving queries from our supporters, this involves: data entry, sending personalised thank you letters for their donations and investigating queries from supporters and internal stakeholders. In addition to actively seeking opportunities to maximise our income by promoting the use of Gift Aid, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

We would love to hear from people who:

Are target driven and someone who always meets deadlines

  • Have an eye for detail
  • Like working in a large, fast-paced team
  • Enjoy repetitive tasks and high volume processing
  • Able to pick up new systems and processes quickly
  • Strive to offer unrivalled customer service

As a member of our high performing Supporter Donations team, you will have the opportunity to really make a difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources; you’ll have the opportunity to send personalised thank you letters to these amazing supporters.

We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, childcare vouchers, generous leave, and interest free loans for season ticket and gym membership.

Interviews planned for 3rd & 5th January 2018.