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Technical Assurance Data Center Services Engineer

Reference
1800917
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Centennial, CO, 80111, USA
Expiry Date
27/02/2018
Technical Assurance Data Center Services Engineer Description Our Team… Data Center Services is a geographically distributed team that is responsible for the Build and Run aspects of DC Operations at Pearson. We operate at ...

Job Description

Technical Assurance Data Center Services Engineer

Description

Our Team…

Data Center Services is a geographically distributed team that is responsible for the Build and Run aspects of DC Operations at Pearson. We operate at global scale with infrastructure in regions such as Australia, Brazil, Canada, China, India, Singapore, South Africa, the United States and the UK.

About the job…

Job Purpose:We are in need of a proactive, driven, forward looking DC Ops Engineer.

Scope:US primarily but then scale globally

Key Responsibilities:

  • Install, test and maintain a wide range of IT infrastructure and cabling within US Pearson Data Centers
  • Support data center engineering projects
  • Support staff on site to ensure projects tasks are fully delivered to the right standard
  • Support the Data Centre Manager to maintain all data center standards, documented procedures, adherence to security policies and audit compliance tasks.
  • Provide technical advice on managing problems within the data center services team
  • Ensure that the data center is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
  • Provide data center remote hand support services when required or leverage current remote hands services
  • Provide data center engineering support for all remote sites (travel if require to remote sites national)
  • Provide necessary Break-Fix support when actual or potential faults occur in the data center
  • Engage with internal support teams and external vendors to troubleshoot issues within the data center

Qualifications

About you…

Essential skills, qualifications and experience:

  • Bachelor’s degree in a related field (Computer Science preferred) or equivalent work experience with storage related hardware and software preferred.
  • A minimum of five years’ experience in the IT industry with minimum of two years’ experience with Data Center Services Management, Dell OpenManage, Cisco UCS, HP SIM & IBM Director
  • Experience supporting mission critical/high uptime systems is also desired.

Desirable skills, qualifications and experience:

  • Good level of knowledge about Data Centre Operation and Management procedures
  • Experience or ability of developing and documenting operational processes
  • Good level of knowledge about data centre power distribution and cooling systems
  • Ability to be flexible and adapt to any given situation
  • Ability to perform multiple tasks concurrently
  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
  • Excellent organizational and time management skills
  • Excellent analytical and problem-solving skills
  • Ability to make timely and sound decisions
  • Detail oriented
  • Ability to work independently and in a team based environment
  • Ability to work efficiently in a fast paced environment
  • Ability to work under pressure and in high stress situations
  • Ability to be self motivated
  • Vendor provided certifications, such as Cisco or Dell.

Key Pearson Attributes

  • Always Learning
  • Customer Focused
  • Strategic and Visionary
  • Makes it Happen
  • Transformational
  • Relationship Builder

\#LI-TM

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-CO-Centennial

Work Locations: US-CO-Centennial-2154 East Commons 2154 East Commons Avenue Centennial 80122

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 18, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1800917