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Technical Consultant

Reference
JREQ083849
Contract Type
Permanent
Sector
IT
Location
London
Salary
Competitive
Expiry Date
22/08/2017
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage

Job Description

Description

 

Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting and media markets, powered by the world's most trusted news organization.


Business Unit: Legal UKI


Our Legal organisation focuses on connecting our customers’ businesses to the ever-changing legal and regulatory environment. We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the public sector. We are a growing business in the UK, especially since the acquisition of Practical Law Company in March 2013 and we are very excited about the next stage in our growth and how you can play a part in it. 

 
The Solcara team produces federated search solutions that enable a single query to be translated and transmitted to various information sources concurrently. Solcara Legal Search is a research application that enables a lawyer (or any knowledge worker) to search internal, subscription, government and other independent sources in real time from a single application. The returned result references can be organised into collections and shared with other users of the application. Bulletin Pro is a newsletter production system that manages the automatic searching of information sources, arranging new and updated article references into topics and newsletter issues that are then published. Solcara technology is deployed within many top law firms and also hosted by Thomson Reuters. Solcara technology is applicable to any information-rich environment where professionals or the public require the searching of diverse resources to get a complete answer to their queries.
 

Position Title: Technical Consultant

Position Type: Permanent

Role Purpose/ Summary:


Working as a Technical Consultant within the Thomson Reuters Solcara team you will be part of a team primarily responsible for second line customer support (occasionally first line) as well as delivering Solcara software solutions to customers and prospects.


The role requires face-to-face customer engagement so the candidate must demonstrate good communication skills. The candidate is sometimes required to travel to customer sites for sales support, requirements gathering, software deployment and training activities (10-20%). Most of the work is on local servers. Responsibilities will include work on business critical & live production servers, so a strong sense of care and diligence is required. Another significant part of the role is investigating and resolving customer issues requiring a good technical understanding of our products and the customer’s technical environment. The successful candidate will be supported by the Solcara support and development teams, and should be competent working in a matrixed environment. The work also involves the development of integration solutions that connect Solcara’s technologies with third party information sources and Intranet systems.

The Technical Consultant will be responsible for scoping, initiating and delivering customer projects. This will require independent operation and the ability to develop effective methodologies to meet the requirements of the engagement, working with the customer to ensure their goals are appropriate and met.


Major Responsibilities / Accountabilities: 

  • Work with clients to define the scope of projects and to determine requirements
  • Prepare documentation and present regular progress reports to customers
  • Maintain customer relationships by understanding, interpreting and implementing business requirements
  • Support pre-sales activities for major projects
  • Work in a team based and matrix environment
  • Provide support to customers on service issues
  • Handle multiple ongoing projects managing your own time
  • Travel to customers sites for projects to UK and beyond

 

Qualifications
Essential Skills and Experience: 

  • SQL Knowledge - queries, roles and permissions, maintenance & management
  • Understanding of APIs, integration, how to write, troubleshooting and debug Regular Expressions
  • Customer facing support and troubleshooting skills for advanced (2nd Line) technical issues
  • High quality written and verbal communication and relationship management skills with customers & prospects
  • Windows client and server administration experience
  • Some web technologies development experience including JavaScript, HTML and HTTP

 

Desired Skills and Experience: 

  • IIS knowledge
  • Project management capabilities preferable
  • Strong implementation and consultant experiencing

 

Education/ Certifications: 

  • Computer Science or related degree or relevant experience

 

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com