Technical Project Manager
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Technical Project Manager (TPM) is responsible for managing technology projects using a variety of technology platforms. Operational excellence, goal oriented, and innovation are our leading principles when delivering our programs/projects.
The Technical Project Manager ensures effective and efficient delivery of the technical components of Core IAM program. The tasks associated with this technology delivery scope are grouped into two categories: 1) general project management and; 2) technology project execution . The following is an overview of the specific activities within each category and a quantification of average time spent by staff across each category.
This position will work on-site in either our Boston, MA or Hoboken, NJ office.
Specific Duties and Responsibilities
General Project Management - 40%
The following tasks are performed regularly by the TPM and though the scope and level of complexity vary based on the program or project, the fundamental tasks remain consistent.
Schedule development and management - Create the plan and schedule for technology tasks related to a given project.
Project management – lead regular project status meetings and work with Core IAM program resources including, Delivery Business Analysts, Data Analysts,Operational Processing Leads, and testers to monitor day to day progress of schedule activities, mitigates schedule misses with teams and escalates to Core IAM leadership as appropriate.
Cost (hours) tracking and management -Monitoring and reporting of actual hours worked on a given project compared to annual plan, quarterly forecast, and monthly variance reports.
Risk and issue management -Identify and document risks to technology delivery and issues if and when a risk is realized. Formal entry of risks and issues is completed within ServiceNow and related project-specific risk registers.
Technology ProjectExecution - 60%
The following tasks are performed daily by the TPM and require in-depth knowledge of the software development lifecycle (SDLC), Identity Platform, the enabling platforms (Jira, ServiceNow, AWS), and all technical requirements and related configurations.
Engineering work breakdown and prioritization -Specify the detailed, lowest level tasks required to complete technology engineering and delivery work. Determine ownership and communicate these tasks to the appropriate technical staff or department manager. Monitor progress and reset project priorities as needed based on capacity constraints or other factors up and down stream.
Product development story management - Based on project requirements, determine the engineering stories required to for program deliverables, and enter into the appropriate instance of Jira. Track progress of engineering stories and resolve blocks and related inquiries from business analysts, developers, and testers.
Production incidents and defect resolution - Based on internal inputs or experiences in the field, enter defect details and related information into ServiceNow and partner with Incident Management and Operational Processing Lead to determine issue ownership and necessary resolution across Product Development, Program Delivery, Program Validation and Customer Data Quality teams. Ensure the defect(s) are prioritized appropriately within Incident Management and verify the resolution prior to approving the closing of one or more ServiceNow tickets.
Required Education and Skills
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-MA-Boston
Other Locations US-NJ-Hoboken
Work Locations: US-MA-Boston-501 Boylston 501 Boylston St Boston 02116
Job: Project/Programme Management
Organization: Technology & Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jan 29, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1717173