Technical Support Administrator

Reference
59561
Contract Type
Permanent
Sector
IT
Location
Coventry
Salary
£32,500 - £38,000
Expiry Date
31/10/2021
Supporting Jaguar Land Rover Retailer Excellence Team to drive performance improvement through the effective introduction of a comprehensive IT landscape that provides our Retailers and Field Teams with scorecards, metrics and best practices.

Job Description

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

This is a key role in supporting Jaguar Land Rover Retailer Excellence Team to drive performance improvement through the effective introduction of a comprehensive IT landscape that provides our Retailers and Field Teams with personalised scorecards, metrics and best practices. This role will be central to ensuring the effective operation of the platform. 

This role will be central to ensuring the effective operation of the platform, ensuring the continued operation and effectiveness of the platform for use by our Retailers and Field Teams. You’ll be involved in monitoring and managing the platform to make sure it is always available, up to date and functioning correctly.

You’ll also be responsible for:

  • To prepare and manage a daily system check process to identify errors in the platform and resolve as necessary in order to maintain the programme integrity
  • Establishing data quality check process to ensure content being added is accurate and identify issues as they occur
  • Liaising with stakeholders and data owners as required to correct identified issues
  • Be the technical expert to support users with issues they may be experiencing
  • Monitoring and review the platform and identify potential improvements for further development

WHAT YOU’LL NEED

You’ll join us with previous experience and background in supporting projects from a technical perspective. You’ll have an understanding/appreciation of Retailer operations in order to support the platform utilisation.

Ideally, you’ll have good attention to detail and a proven ability to identify errors and anomalies in a data reporting system with the ability to build effective internal and external relationships and manage action plans with JLR data system owners.

You’ll be proficient in Microsoft applications, especially Excel and PowerPoint and have strong analytical skills with a technical focus.

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.