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Technical Support Rep, Temporary

Reference
1808882
Contract Type
Permanent
Sector
Education, Media & Communications
Location
San Antonio, TX, 78284, USA
Expiry Date
22/07/2018
Technical Support Rep, Temporary Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop l...

Job Description

Technical Support Rep, Temporary

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

This position serves as a Technical Support for customers for several online products such as: Aimsweb, NNAT3, GRade/GMade among others.

Primary Duties & Responsibilities include, but are not limited to:

  • Answer incoming Technical Support calls from customers
  • Document and resolve case into SalesForce
  • Follow up with customers to provide resolution to situation
  • Escalate cases as necessary for further assistance from Development
  • Transfer calls to Sales and Training as necessary

Qualifications

  • Must be able to sit for long periods of time
  • High school graduate or equivalent
  • One year Customer Support experience required, preferably in a call center environment
  • One year Technical Support experience preferred
  • Strong PC and key entry experience
  • Functionally literate - ability to read and write.
  • Attention to detail
  • Ability to meet and maintain high quality/accuracy standards
  • Effective communications skills, both verbal and written
  • Typing 30 - 40 words per minute
  • Please note this is a temp role with anticipated duration through November 2018

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-San Antonio

Work Locations: US-TX-San Antonio-19500 Bulverde 19500 Bulverde Road San Antonio 78259

Job: Customer Service

Organization: North America

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Jul 10, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1808882

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled