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Test Administrator - Delhi, India

Reference
1715153
Contract Type
Permanent
Sector
Education, Media & Communications
Location
New Delhi, IND
Expiry Date
23/02/2018
Test Administrator - Delhi, India Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pears...

Job Description

Test Administrator - Delhi, India

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.Pearson VUE offers a great environment to start or grow your career

Qualifications

>>PRIMARY RESPONSIBILITIES

1. A . 60% Customer Service

  • Review test roster and prepares for candidates including those for special accommodation preparation
  • Check in candidates and verify identifications
  • Explain the test process briefly
  • Help candidates to place all personal belongings in a personal locker
  • Escort examinee to assigned test station
  • Help the examinee begin the tutorial/test
  • Answer any questions before the timed portion of the test begins
  • Monitor examinees
  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
  • Print the test results after the candidate completes the test
  1. B. 20% Operational Administration
  • Perform daily site opening and closing
  • Assure equipment is operational and test stations are free of extraneous materials
  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
  • Monitor supplies inventory and order as necessary
  • Communicate and work with VSS technical support to investigate and fix technical issues
  • Test Center cleaning if applicable
  1. C. 5 % Quality Assurance and Continuous Improvement
  • Ensure the adherence to the Pearson Professional
  • Center quality and security measures
  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
4.5% Otherduties as assigned

>>REQUIRED KNOWLEDGE AND EXPERIENCE

>>>>Education and Experience:

>>

  • One year customer service experience required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office and Windows applications required

>>>Skills, Knowledge and Abilities:

>>

  • Customer service skills required
  • Strong written and oral communication skills
  • Ability tocommunication both technical and functional
  • Ability to work independently
  • Effective time management skills
  • Ability to handle a reasonable amount of stress
  • Strong attention to detail
  • Problem solving skills
  • Alertness and courage
  • Ethics and trust
  • Knowledge inoperating a computer, fax, and other office equipment

>>Other (license/certification):

>>

  • Annual Pearson Professional Centers certification for Test Administrator required
  • Must pass re-certification annually

Primary Location: IN-DL-New Delhi

Work Locations: IN-New Delhi-Ramnath House VUE 4th Floor 18 Ramnath House New Delhi 110016

Job: Testing Center

Organization: Assessments VUE

Employee Status: Casual/Seasonal

Job Type: Standard

Shift: On Call

Job Posting: Sep 29, 2017

Job Unposting: Ongoing

Schedule: Part-time Temporary

Req ID: 1715153