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Test Center Manager

Contract Type
Education, Media & Communications
New Delhi, IND
Expiry Date
Test Center Manager Description Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provi...

Job Description

Test Center Manager


Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.



>>>The Test Center Manager (TCM) is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. TCM is also responsible to recognize and identify potential improvement areas and acts as “go-to” person at the test center when the Regional Manager is not immediately available.


>>1. Time Management

>2. Team Leading

>3. Communication Skills

>4. Problem Solving

>5. Customer Focus

>6. Detail Oriented


>>Working closely with Test Administrators in test center, the Test Center Manager takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.


>>Education and Experience:


  • Two year supervision experience in customer service required


  • Exposure in a testing environment strongly preferred


  • Experience with Microsoft Office, Internet, and Windows applications required

>>Skills, Knowledge and Abilities:


  • Customer service skills required


  • Strong written and oral communication skills


  • Ability tocommunication both technical and functional


  • Ability to work independently


  • Team leading and training skills


  • Effective time management skills


  • Strong attention to detail


  • Very well organized


  • Problem solving skills


  • Conscientious and courage


  • Ethics and trust


  • Ability to handle a reasonable amount of stress


  • Knowledge inoperating a computer, fax, and other office equipment

>>Other (license/certification):


  • Annual Pearson Professional Centers certification for Test Administrator required


  • Must pass re-certification annually


>>1.% Operational Administration -- Perform daily site opening and closing

>-- Assure equipment is operational and test stations are free of extraneous materials

>-- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

>--Help to ensure a clean, professional, quiet testing atmosphere in the center

>-- Maintains/updates local Site Information Binder

>-- Monitor supplies inventory and order as necessary

>-- Communicate and work with VSS technical support to investigate and fix technical issues

>--TestCentercleaning if applicable

>2. % Customer Service -- Review test roster and prepares for candidates including those for special accommodation preparation

>-- Check in candidates and verify identifications

>-- Explain the test process briefly

>-- Help candidates to place all personal belongings in a personal locker

>-- Escort examinee to assigned test station

>-- Help the examinee begin the tutorial/test

>-- Answer any questions before the timed portion of the test begins

>-- Monitor examinees

>-- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

>-- Print the test results after the candidate completes the test

>>3.% Quality Assurance and Continuous Improvement --Ensure theadherence to the Pearson Professional

>Center quality and security measures

>-- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

>4. % Personnel Administration -- Assist with screening Test Administrator job applicants

>-- Submit draft of site staffing schedule to Regional Testing Center Manager on a weekly basis

>-- Verify correct staffing levels and notify Regional Testing Center Manager of any and all staffing issues

>-- Assist with training and coaching to new hires

>-- Collect TA timesheets and forward to Regional Testing Center Manager on a biweekly basis adhering to payroll deadlines

>5. % Management Support -- Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Testing Center Manager when appropriate

>-- Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RTCM as appropriate

>--Take authority to act on behalf of the RTCM in operations and personnel issues

>6. 5% Other duties as assigned

Primary Location: IN-DL-New Delhi

Work Locations: IN-New Delhi-Ramnath House VUE 4th Floor 18 Ramnath House New Delhi 110016

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 16, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1805239

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.