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Test Center Manager - Adelaide

Reference
1807127
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Adelaide, AUS
Expiry Date
21/07/2018
Test Center Manager - Adelaide Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson ...

Job Description

Test Center Manager - Adelaide

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Manager to join our team based in Perth.

The Test Centre Manager (TCM) is responsible for all aspects of testing operations in the assigned test centre by providing secure, high quality, on-site service in accordance with strict operational policies and procedures of the examination process. In addition to invigilating exams, the Test Centre Manager also provides day-to-day team leadership, is responsible to recognize and identify potential improvement areas and acts as "go-to" person at the test centre.

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Qualifications

Key Activities

  • Under direction of a remote manager, coordinates local staff scheduling and acts on behalf of the manager in matters of staffing, performance and policies
  • Trains new employees and coordinates training and recertification of existing co-workers
  • Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to manager when appropriate
  • Coordinates the receipt, distribution and review of new policies and procedures information to co-workers
  • Provide a high level of customer service in the test centres at all times
  • Ensure candidate needs are met with understanding and respect
  • Ensure equipment is operational and test stations are free of extraneous materials
  • Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
  • Periodic download and review of examinations and test centre schedules
  • Review test schedule and prepare for candidate(s), including those that may have special needs
  • Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
  • As required, explain the test process to candidates and deal with other queries
  • Understand testing needs and procedures for each client
  • Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
  • Comply with all incident reporting and escalation procedures
  • If applicable, print and provide post-test score reports to candidates
  • Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues
  • Maintain own competencies in all of the systems and procedures and request training as necessary
  • Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
  • Undertake all accreditations and skills checks as required by the business
  • Ensure all hours are recorded and authorised within Company guidelines
  • Comply with business needs on a day to day basis
  • Perform other administrative tasks as required
  • Perform daily test centre opening and closing procedures
  • Help to ensure a clean, professional, quiet testing atmosphere in the centre

Essential Experience & Qualifications

  • Customer service experience preferred
  • Previous people management experience
  • Experience working in a testing environment preferred
  • Strong communication skills both written and verbal, in both technical and functional areas
  • Able to work independently as well as part of a team
  • Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
  • Strong attention to detail and organisational skills are required
  • Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
  • PC literate, comfort with the use of a full range of Microsoft Office and Windows applications

Working Arrangements

  • Between 15 and 37.5 hours per week
  • Working hours will vary from Monday to Saturday between the hours of 8:00am and 11:00pm, may vary depending on the business needs.

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Primary Location: AU-SA-Adelaide

Work Locations: AU-Adelaide-76 Waymouth 76 Waymouth Street Ground Floor Adelaide 5000

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 16, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1807127

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled