Register  |  Log In  |  Contact Us

Test Center Manager - Hyderabad

Reference
1802425
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Bangalore, IND
Expiry Date
25/06/2018
Test Center Manager - Hyderabad Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop le...

Job Description

Test Center Manager - Hyderabad

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

SUMMARY

The Test Center Manager (TCM) is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. TCM is also responsible to recognize and identify potential improvement areas and acts as “go-to” person at the test center when the Regional Manager is not immediately available.

CORE COMPETENCIES

1. Time Management

2. Team Leading

3. Communication Skills

4. Problem Solving

5. Customer Focus

6. Detail Oriented

SCOPE AND IMPACT OF JOB

Working closely with Test Administrators in test center, the Test Center Manager takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • Two year supervision experience in customer service required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office, Internet, and Windows applications required

Skills, Knowledge and Abilities:

  • Customer service skills required
  • Strong written and oral communication skills
  • Ability tocommunication both technical and functional
  • Ability to work independently
  • Team leading and training skills
  • Effective time management skills
  • Strong attention to detail
  • Very well organized
  • Problem solving skills
  • Conscientious and courage
  • Ethics and trust
  • Ability to handle a reasonable amount of stress
  • Knowledge inoperating a computer, fax, and other office equipment

Other (license/certification):

  • Annual Pearson Professional Centers certification for Test Administrator required
  • Must pass re-certification annually

PRIMARY RESPONSIBILITIES

1.% Operational Administration -- Perform daily site opening and closing

-- Assure equipment is operational and test stations are free of extraneous materials

-- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

--Help to ensure a clean, professional, quiet testing atmosphere in the center

-- Maintains/updates local Site Information Binder

-- Monitor supplies inventory and order as necessary

-- Communicate and work with VSS technical support to investigate and fix technical issues

--TestCentercleaning if applicable

  1. % Customer Service -- Review test roster and prepares for candidates including those for special accommodation preparation

-- Check in candidates and verify identifications

-- Explain the test process briefly

-- Help candidates to place all personal belongings in a personal locker

-- Escort examinee to assigned test station

-- Help the examinee begin the tutorial/test

-- Answer any questions before the timed portion of the test begins

-- Monitor examinees

-- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

-- Print the test results after the candidate completes the test

3.% Quality Assurance and Continuous Improvement --Ensure theadherence to the Pearson Professional

Center quality and security measures

-- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

  1. % Personnel Administration -- Assist with screening Test Administrator job applicants

-- Submit draft of site staffing schedule to Regional Testing Center Manager on a weekly basis

-- Verify correct staffing levels and notify Regional Testing Center Manager of any and all staffing issues

-- Assist with training and coaching to new hires

-- Collect TA timesheets and forward to Regional Testing Center Manager on a biweekly basis adhering to payroll deadlines

  1. % Management Support -- Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Testing Center Manager when appropriate

-- Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RTCM as appropriate

--Take authority to act on behalf of the RTCM in operations and personnel issues

  1. 5% Other duties as assigned

Primary Location: IN-KA-Bangalore

Work Locations: IN-Bangalore-Prestige Atrium VUE Prestige Atrium, Unit 101, Ground Floor Central Street, Shivajinagar Bangalore 560001

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 1, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1802425

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.