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Test Center Manager - Madison, WI

Reference
1720063
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Madison, WI, 53703, USA
Expiry Date
18/02/2018
Test Center Manager - Madison, WI Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pears...

Job Description

Test Center Manager - Madison, WI

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.We believe in equal opportunity and employ people solely on the basis of their skills and abilities.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time, entry level BENEFITS ELIGIBLETest Center Managerto join our team in Madison, WI. Starting pay will be based on experience. This is an hourly position - please note your hourly requirement when submitting your application for this position.

Responsibilities

40% of daily tasks are Test Center Manager responsibilities

Responsible for a small staff of Test Administrators, which includes:

  • Training, coaching, performance management and retention of employees
  • Interviewing and hiring new employees
  • Scheduling - insuring at least two Test Administrators are always scheduled during business hours
  • Being available for operational issues when not scheduled

60% of daily tasks are Test Administrator responsibilities:

  • Comply with all testing procedures and strictly adhere to company policies using careful judgment
  • Check in testing candidates, verify identification, and explain the exam process
  • Proctor / invigilate candidates while testing
  • Troubleshoot with internal departments to fix technical issues
  • Complete light housekeeping duties such as vacuuming and sanitizing keyboards after each candidate has finished their examination

Schedule Requirements

Our ideal candidate demonstrates flexibility and teamwork, with availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 8 pm. There may be occasions where the test center will be open until 10 pm. The test center is open approximately 2 Saturdays per month.

This position is a part time role, average 18-30 hours per week with an expectation to work more hours if needed.

Qualifications

  • High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
  • Minimum of 1 year customer service experience is required. One year supervision experience in customer service is highly preferred. Highly desire experience in managing a team of people.
  • Team leading and training skills, and experience proctoring / invigilating are strongly preferred.
  • Strong communication and customer service skills are a must.
  • Ability to efficiently complete all tasks in a timely manner with good composure.
  • Comfortable working with computer equipment and proficient with Microsoft Office Suite.
  • Ability to work in a quiet, focused environmenthaving the ability hear soft voices and be able to see small details at a distance.
  • Ability to bend, stoop and lift up to 20 lbs or with reasonable accommodation.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-WI-Madison

Work Locations: US-WI-Madison-8517 Excelsior 8517 Excelsior Drive Suite 202 Madison 53717

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Dec 21, 2017

Job Unposting: Ongoing

Schedule: Part-time Regular

Req ID: 1720063