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Test Publishing Quality Assurance Coordinator

Reference
1809071
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Bloomington, MN, 55431, USA
Expiry Date
21/07/2018
Test Publishing Quality Assurance Coordinator Description As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers’ high-st...

Job Description

Test Publishing Quality Assurance Coordinator

Description

As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers’ high-stakes certification, licensure, admissions and other credentialing exams help people advance in technology, government and professional careers, as well as attain educational growth. Pearson VUE offers proctored exams through the world's largest network of test centers in addition to testing in online and unproctored environments.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

The Quality Assurance Coordinator is responsible to provide professional quality assurance services effectively and efficiently by conducting quality assurance and verification to client exam files, identifying and communicating defects, and making effort for a continual improvement of the QA process.

Working closely with the test publishers and Pearson VUE’s clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Pearson VUE clients’ exams and software releases.

PRIMARY RESPONSIBILITIES

Quality Assurance Verification

  • Review client exams for consistency with source files
  • Document and escalate deviations in client exams with source files
  • Run a full end-to-end quality check of an exam with Pearson VUE’s proprietary software (test driver, delivery manager, and registration manager)
  • Document systems and processes
  • Update and edit test cases, test checklists and test scenarios
  • Understand impact of errors on the team and the business

Continual Improvement

  • Work with the test publishers to provide a high standard of quality for all exam and software releases
  • Analyze and make recommendations to improve exam publishing and QA processes

Software and Technique Support

  • Work with the test publishers to provide a high standard of qualityfor all exam and software releases
  • Install and support Pearson VUE’s client software
  • Support the Testing Services Lab area and equipment
  • Troubleshoot system hardware or software problems

Qualifications

Qualifications:

  • Bachelor Degree preferred
  • 2 years professional office work experience required
  • Proficiency in Microsoft Word, and Excel required

Skills, Knowledge and Abilities:

  • Great attention to detail
  • Ability to remain consistent and steadfast with tasks assigned
  • Strong organizational skills
  • Excellent verbal and written communication skills
  • Effective problem-solving skills
  • Multi-tasking and cross functional cooperating skills required
  • Strong ability of technical learning
  • Time management skills
  • Flexibility related to workflow and changing priorities required
  • Ability to maintain data confidentiality and security

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5601 Green Valley 5601 Green Valley Drive Suite 220 Bloomington 55437

Job: Production/Operations

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 22, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1809071

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled